Customers

Water Filling Stations/Water Carters

To go directly to the information you need, click on the heading below:

TasWater does not operate water cartage services; however there are a number of water carters which deliver water to properties which is sourced from us.  Water carters are required to be licensed and registered through the local council in the areas they operate.  Contact details for most water carters can be found under water carters in the Yellow Pages.            

Water carters are reminded that there are specific requirements and conditions for accessing water from TasWater's reticulation system.  In particular, water carters are reminded that it is illegal to access TasWater's network through hydrant points or fire services for purposes other than fighting fires.

Water carters must verify that vehicles used for delivery of domestic drinking water have been certified with the relevant Council Environmental Health Officer. Water carters must meet the Tasmanian Water Quality Guidelines as directed by the Director of Public Health under the Public Health Act 1997.

TasWater requires water carters to maintain a current public liability insurance policy, with cover extending to include the supply of water, taking of water and all other activities for any single event, or series of claims arising from a single event.

For a full list of fees and charges, please click here.

 water supply point_cropped.jpg

 

General Public

The general public is also able to use these facilities for personal home use. A  Female Cam Lock fitting and hose will be required and supplied by the customer to obtain water from the filling point, unless a hydrant connection is available. All filling station locations and the fitting sizes required are shown in the table below.

When filling from a public water filling station, for safety reasons, it is recommended that you connect your hose fitting directly at the Cam Lock connection at the filling point with the Cam Lock connection on your water container or tank. Generally a 1,000 litre container will have a Cam Lock connection, usually 50mm, at the bottom of the container.

The illustration below provides an example of the Cam Lock hose fittings and connections required for a safe fill.

cam lock illustration.JPG

 

 

 

 

 

 

Public water filling stations and connection sizes

 

Town

Street/Location

Type of connection

Current method

 Conditions/comments

Bagdad

Bagdad Fuel Stop - Midland Hwy

25mm Male Camlock 
50mm Male Camlock
80mm Male Camlock

Electronic key

Electronic key system
(keys available from TasWater)

Beaconsfield

Cemetery Road (off West Tamar Hwy)

25mm Male Camlock 
80mm Male Camlock

Electronic Key

Electronic key system
(keys available from TasWater)

Bicheno
(Registered users only)
 Fire Station – Morrison Street Registered water carters Registered water carters Registered water carters only
Burnie Three Mile Line (Council Depot) 25mm Male Camlock 
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)
 

Cambridge

Maxwells Rd
(Next to Tas Fire Services)

25mm Male Camlock
50mm Male Camlock
Overhead filling point* will be removed and an 80mm male cam lock installed

Electronic key

Electronic key system
(keys available from TasWater)

Campania

Flour Mill Park, 43 Reeve Street

50mm Male Camlock

Via Southern Midlands Council  

Available at Flour Mill Park, 43 Reeve Street 

Campbell Town Bedford Street (next to water treatment plant)
50mm Male Camlock Electronic key Electronic key system
(keys available from TasWater)
 

Coles Bay
(Registered users only)

Fire Station – Cosgrove Street

Registered water carters

Registered water carters

Registered water carters only

Deloraine  58 East Goderich Street 50mm Male Camlock Electronic key  Electronic key system
(keys available from TasWater)
 
Devonport  Lawrence Drive (off road to cemetery) 25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)
 
Electrona
(Registered users only)

Channel Highway
(Btw Marina and Graham)

65mm hydrant connection

Electronic key

Registered water carters only
(keys available from TasWater) 

Evandale Opposite 8 Barclay Street 25mm Male Camlock
80mm Male Camlock 
Electronic key Electronic key system
(keys available from TasWater)
 
Exeter Council Depot, Biloo Street 50mm Male Camlock  Electronic key Electronic key system
(keys available from TasWater)
 
Georgetown Franklyn Street (near Council Depot) 25mm Male Camlock
80mm Male Camlock 
Electronic key Electronic key system
(keys available from TasWater)
 

Hadspen

Entally Raod

50mm Male Camlock
Overhead filling point* will be removed

Electronic key

Electronic key system
(keys available from TasWater)

Kempton 4 Old Hunting Ground 50mm Overhead Fill  Via Southern Midlands Council Available via Southern Midlands Council, Kempton
Kingston

Council Depot
Spring Farm Road
           

Overhead filling point* and 63mm hydrant will be removed and replaced with a 25mm Male Cam Lock, a 50mm Male Cam Lock and an 80mm Male Cam Lock

Electronic key

Electronic key system
(keys available from TasWater)

Council Depot
Spring Farm Road          

Registered users only
3 x 65mm hydrant connection Electronic key Registered water carters only
Latrobe Speedway Drive 25mm Male Camlock
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)
Lauderdale

 

South Arm Highway
(Old Tip Site Entrance)

25mm Male Camlock
50mm Male Camlock
Overhead filling point* will be removed and replaced with an 80mm Male Cam Lock

Electronic key

Electronic key system
(keys available from TasWater)

            

Longford
(Registered users only)
Council Depot, 13 Goderich Street 65mm hydrant connection Registered water carters Registered water carters only

New Norfolk

Cnr Glebe and Humphrey Roads

Overhead filling point* will be removed and replaced with a 25mm Male Cam Lock and a 50mm Male Cam Lock
The 65mm hydrant connection will still be available

Electronic key

Electronic key system
Account and prepaid keys available from TasWater. Prepaid keys are also available at the New Norfolk Guardian Pharmacy.

Oatlands

33 Glenelg Street
(next to reservoir)

50mm Hose/Male Cam Lock

Electronic key

Electronic key system
Account and prepaid keys available from TasWater. Prepaid keys also available from BP Oatlands.

Orford
(Registered users only)

Walpole Street

Registered water carters

Registered water carters

Registered water carters only

Port Sorell

Burgess Drive, Shearwater 25mm Male Camlock 
80mm Male Camlock 
Electronic key Electronic key system
(keys available from TasWater)
Prospect Opposite 61 Oakden Road 25mm Male Camlock 
50mm Male Camlock
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)

Richmond

Cnr Victoria and Gunning Streets

25mm Male Camlock 
50mm Male Camlock
Overhead filling point* will be removed and replaced with an 80mm Male Cam Lock 

Electronic key

Electronic key system
(keys available from TasWater)

Risdon Vale

Sugarloaf Road
(next to fire station)

25mm Male Camlock 
50mm Male Camlock
Overhead filling point* will be removed and replaced with an 80mm Male Cam Lock  

Electronic key 

Electronic key system
(keys available from TasWater)

Rocherlea 4 Australis Drive 25mm Male Camlock 
50mm Male Camlock
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)
Scottsdale Railway Reserve, Ellenor Street 80mm Male Camlock Electronic key  Electronic key system
(keys available from TasWater)
Sheffield Opposite 18 Henry Street 80mm Male Camlock
Overhead filling point* will be removed and replaced with a 25mm Male Camlock and a 50mm Male Cam Lock
Electronic key  Electronic key system
(keys available from TasWater)
Smithton Rupert Lane 25mm Male Camlock 
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)

Sorell

Opposite 63 Sharkpoint Road
           

Overhead filling point* will be removed and replaced with a 25mm Male Camlock and a 50mm Male Cam Lock

Electronic key

Electronic key system
Account and prepaid keys available from TasWater. Prepaid keys are also available from Chemmart Sorell.

5 x 65mm hydrant connection
Registered users only

Electronic key

Registered water carters only

St Helens Cnr Rex Court and Warrens Way 25mm Male Camlock 
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)
Ulverstone 39 Fieldings Way 25mm Male Camlock 
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)
Westbury Waterloo Street (off William Street) 50mm Male Camlock Electronic key Electronic key system
(keys available from TasWater)
Wynyard Council Depot, Goldie Street 25mm Male Camlock 
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)
Youngtown 4 Techno Park Drive 25mm Male Camlock 
50mm Male Camlock
80mm Male Camlock
Electronic key Electronic key system
(keys available from TasWater)
 *Due to safety issues with hose contamination and incidents with injuries from the overhead service, TasWater will be removing all overhead filling points. To obtain water from the filling point, customers will need a Female Cam Lock fitting and hose, unless a hydrant connection is available.

 

Electronic keys

TasWater uses a third party provider, Avdata Australia, for its Electronic Key Filling Stations. This method provides two payment options for our customers:

  1. An Account Key optionelectronic keys.jpg
  2. A Prepaid Key option

The Electronic key contains your specific key number and Avdata Australia’s contact number.

 

Electronic Key Filling Stations

What do I do if I no longer require my Electronic Key?

If you no longer require your Electronic Key, you should arrange to return it to TasWater so that you can receive your refund for the security deposit and remaining credits on the Prepaid Key. A TasWater return sheet will need to be filled out at a TasWater office or agent.

Who do I ring if I have problems?

Generally the first point of contact for specific key issues and related enquiries is Avdata Australia on 02 6262 8111. Avdata Australia manages the system and will be able to assist directly. If you experience any other problems or issues when using the Water Filling Point, or have other general questions, please contact TasWater on 13 6992.

Will I need any other equipment to fill up at the filling station?

In most public filling stations, a Female Cam Lock fitting and hose will be required to obtain water from the filling stations. The table above will advise you of the type of connection and size required at each filling station.   

Where can I obtain an Electronic Key?

Electronic keys are available from TasWater offices or as advised in the table above.

Account key

With the Account Key option, customers are able to use their electronic key at any Electronic Key Filling Station in Tasmania. Avdata Australia will send you an invoice which shows where you have obtained water, how much water has been obtained and all charges associated with the supply.

You will be required to pay a one off $50 deposit on the key. On return of the key, TasWater will return your deposit.

Water charges for filling stations are regulated and are set at $1.5727 per kilolitre (FY 2017/2018).

For a full list of fees and charges, please click here.

Invoices are issued monthly for usage during the previous month. Some usage may fall outside the period if there has been a delay in obtaining data. Accounts must be paid in full within 21 days of billing and if not paid by that date, will become overdue for payment.

 

Prepaid key

A Prepaid Key allows users to access water up to the value of their prepaid credit limit. As you use water, credits are automatically deducted from your account. Users are able to periodically top up their Electronic Key. Full instructions on using the Electronic Key and accessing water are below.

The Electronic key costs $50, with $20 assigned to water credit on the key and $30 for the deposit on the key. On the return of the Electronic key, TasWater will return your deposit and any credit left on the key.

How do I add credits to my Prepaid Key?

Users can add credit to their Prepaid Key in two ways.

  1. Over the phone by contacting Avdata Australia during business hours on 02 6262 8111. You will need your credit card details and Electronic Key number (found on the key).
  2. By direct deposit to Avdata Australia via the internet or at any Commonwealth Bank branch, using the following account details:         

                     BSB:                           062 904
                     Account:                   1020 7221
                     Reference:                KEY NUMBER and SURNAME

NOTE: Credits by direct deposit will normally take two business days to process. To apply credits sooner, users will need to fax through or email the receipt to 02 6262 8119 or mail@Avdata.com.au.

How much do I pay for water?

 Water charges for filling stations are regulated and are set at $1.5727 per kilolitre (FY 2017/2018).
A $5.50 processing charge is applied to each credit top-up. This fee excludes GST and may change as it is managed by Avdata Australia

For a full list of fees and charges, please click here.

If you do not wish to purchase credit as required, an Account Key option is available where you will receive monthly bills. There are no fees with this service. Please contact TasWater if this will better suit your needs. You will need to replace your current key and there will be an additional deposit charge.

How can I tell how much credit is on the Prepaid Key?

The red light on the controller at the filling station will start flashing to advise if you have less than 5,000 litres credit remaining. It will remain illuminated when credit has expired. Avdata Australia can also advise you of your current credit balance.

What if I run out of credit?select outlet image.jpg

Once you run out of credit, the system will stop supplying you with water. You will need to make arrangements to add more credit if you wish to continue using your Electronic Key.

Note: This Electronic Key is not a disposable item and is designed for repeated recharging. On the return of the Electronic Key, TasWater will return your deposit.

 

How do I use the Electronic Filling Station?

EFS instructions 1.jpg

 

 

 

 

 

 

 

EFS instructions 2.jpg 

Connect your hose Cam Lock fittings to your container/tank and the filling point.

Open the designated taps/valve 

1.      Place your Electronic Key on the sensor located at the top left hand corner of the control panel.  

Note that the key must touch the sensor.

If you have a valid key the Select Outlet light will illuminate.

For Prepaid Electronic Keys - If this light flashes you have less than 5,000 litres credit and should arrange to purchase more if required.

2.      Press the On button. 

This will activate the valve and illuminate the light indicating the outlet is active.
Water should begin to flow – ensure the correct outlet taps are open and fill your tank.

 

3.      To finish, press the Off button.

This closes the valve and ends the transaction, preventing other users from using your account.

Close the designated taps/Valve

If the Not Valid light illuminates, contact Avdata on 02 6262 8111 as there may be issues with the key. Quote the number on the key.

Filling Stations - Conditions of Use

Please click here to read the Conditions of Use in full.

TasWater Offices

Devonport office
18 Steele Street 
8.30am - 5pm, Monday to Friday.

Hobart office 
169 Main Road Moonah 
8.30am - 5pm, Monday to Friday.

Launceston office
36-42 Charles Street 
8.30am - 5pm, Monday to Friday.

For more information, contact TasWater on 13 6992 or email enquiries@taswater.com.au.