New procedures

New Procedures for service location

TasWater has made a number of changes to its service location procedures. These changes came into effect on 1 July, 2017 and will help TasWater to focus on its core services:

  1. The sourcing, treatment and reliable delivery of quality drinking water to its customers
  2. The collection, transportation, treatment and safe return of wastewater to the environment.

TasWater currently receives approximately 3000 enquiries every month via Dial Before You Dig relating to underground infrastructure. We send out a standard letter and a set of plans in response to all of these enquiries.

Due to the age and nature of our underground infrastructure, we are unable to guarantee the accuracy of our plans. Accuracy is a particular problem in the state’s rural and regional areas and we advise members of the public that our plans are indicative only.

Until now, those people wanting site verification of underground water and sewerage assets have been able to engage TasWater at a small cost. This service has now ceased and all enquiries will now be referred to external contractors/service locators.

Company Name

Service Area

Contact Details

AJ Water and Leak Detection

North, North East and North West

M: 0457 710 684



Archer’s Underground Services Locations, Inc. Vacuum Excavations (NDD)


M: 0418 737 299 (South)

M: 0459 807 299 (North/North West)

P: (03) 6245 1298


Astrotec Pty Ltd

South, Central Highlands, East Coast and West Coast

P:  (03) 6229 7000

M: Terry 0427 424 483

M: Simon 0408 479 601

Esk Mapping & GIS


M: 0417 352 720


NME Services

North West and West Coast

M: 0408 635 357


Paneltec Pty Ltd

North and North East

P:  (03) 6343 2067

M: 0438 606 727


Protech Underground Asset Locations Pty Ltd

South, Central Highlands, East Coast, West Coast

M: 0437 016 910



What does it mean for TasWater?

TasWater will continue to respond to all Dial Before You Dig enquiries with a standard letter and set of plans showing underground water and sewerage infrastructure.

Moving forward, the standard letter will also include a list of service locators across the state for those people wanting accurate site verification.

Our internal service location team will cease to exist – however we will continue to provide personnel for ‘standover’ duties if work is being undertaken in the vicinity of our critical assets.

What does it mean for our customers?

TasWater is looking to implement these changes with a minimal impact on its customers.

There will be significant advantages in terms of people being able to use a single locator for all underground assets including water and sewerage, electricity, gas and communications.

All customers are advised to use the free Dial Before You Dig service before undertaking any excavation work – no matter how minor it is considered to be. Members of the public who fail to take fair and reasonable steps to locate TasWater’s underground assets will be expected to pay for any repair costs if the infrastructure is damaged.

What does it mean for service locators?

There is expected to be an increased workload for service locators across the state given that TasWater’s internal service location team will cease to exist. Service locators will be able to set their own fees.

In future, TasWater is hoping to work closely with service locators to improve the accuracy of its asset data – particularly in rural and regional areas where there are known to be significant inaccuracies.

Where there is no current data or where the data is incorrect, service locators are asked to help TasWater update its data register by emailing any relevant information to

For its part, TasWater is open to feedback and is happy to consider improvements to the information being supplied to service locators. In response to feedback at a 21 June workshop, for example, TasWater will start indicating on its plans what a particular section of pipe has been constructed from.

Service locators are encouraged to utilise the free LISTmap service available at htto://

For specific enquiries they can contact TasWater on 13 6992 and their call will be referred to the relevant regional coordinator.

This might be the case, for example:

  • When services aren’t locatable or when there are serious doubts over the location of a service
  • When there is the possibility that an underground service might be one of TasWater’s critical assets (such as a major water supply or sewage pipeline).

What does it mean for other stakeholders?

There will obviously be some impact on other stakeholders, including businesses that have used TasWater locators on a regular basis in the past.

TasWater will also be looking at ways of minimising the impact of the service location changes on these stakeholders.

More information:

For more information about service location:

  • Phone 13 6992
  • Visit