Pay Your Account
TasWater has a number of options for customers requiring assistance to pay their account. If you are having difficulty paying your account please contact our customer service team on 13 6992.
Pay your bill with automatic debits from your nominated bank account. You can choose to pay:
- In full on the due date, or
- In fixed weekly, fortnightly or monthly instalments
To organise a direct debit arrangement, please download and complete the form below or call us on 13 6992
G.P.O Box 1393 Hobart TAS 7001
Things you need to know:
- you will still continue to receive your quarterly statement from us
- you can set up a direct debit from your cheque, savings or credit card account
- as a customer, it is your responsibility to ensure that there are sufficient funds available in your nominated account at the time funds are drawn
- under the Customer Code, TasWater has the right to refuse further payment arrangements after three (3) consecutive broken payment arrangements
- to cancel or make any changes to a direct debit arrangement please contact us on 13 6992
Contact your financial institution to make a payment from your nominated account.
Prefer to manage all of your statements in your internet banking? BPAY View is your answer - a simple solution to manage your account and budget together. Click here to find out more.
BPAY biller code:
See the back of your bill
BPAY reference number:
See the back of your bill
Online Credit Card Payment
Online payment biller code:
See the back of your bill for your Biller Code, under the Service Tasmania > Internet section, and click the corresponding link below:
Online payment reference number:
See the back of your bill, under the Service Tasmania > Internet section
Through Service Tasmania you can choose to pay in person at a Service Tasmania shop or by phone.
1300 729 859
At any Service Tasmania shop. For opening hours and locations call 1300 135 513 or visit www.service.tas.gov.au
In person at TasWater shopfronts:
- 18 Steele Street, Devonport 8.30 am - 5pm
- 36-42 Charles Street, Launceston 8.30 am - 5pm
- 169 Main Road Moonah, Hobart 8.30 am - 5pm
Pay with EFTPOS, credit card or cheque at our shopfronts.
Staple your cheque to the payment slip on the bottom of your statement and send to TasWater. Cheques are made payable to TasWater.
Please complete the credit card payment form and send to TasWater.
Pay with cash, EFTPOS, credit card or cheque at Australia Post.
Centrepay is a free direct bill-paying service offered to customers receiving payments from Centrelink. Through Centrepay you can choose to pay bills by having a regular amount deducted from you Centrelink payment. Phone Centrelink or visit the website for more information. Please call our Customer Service Officers on 13 6992 to confirm the Centrepay Service Provider number for your region.
Centrepay Deductions – New TasWater arrangement from 1 July 2013
As of 1 July 2013, Ben Lomond Water, Cradle Mountain Water and Southern Water merged to form the new statewide single water corporation, TasWater.
For all customers that had existing Centrepay deductions, these are automatically being transferred to TasWater by the 31 October 2013. If you wish to cease or alter your Centrepay deduction, please contact the Department of Human Services on your usual payment telephone number. If you have any questions regarding these changes, please direct your enquiry to firstname.lastname@example.org or phone 13 6992.
Financial Hardship Policy
TasWater recognises that customers may experience times of financial hardship due to changes in circumstances beyond their control. We have a Financial Hardship Policy that affirms our commitment to helping customers who have the intent, but not the capacity, to make payments.
Receive your account electronically
eBilling is an easy way to receive your statement to any device or computer.
To register, simply:
1. Visit www.taswater.formsport.com.au
2. Scan the QR code printed on your statement using any smartphone or tablet.
*Error Customer Newsletter January - March 2017: The eBilling competition to win $250 off your account has the incorrect dates in this edition. The competition is open from 1 January 2017 until midnight 31 March 2017, with the draw to take place on Tuesday, 4 April 2017. We apologise for any confusion this may have caused.