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Price & Service Plan

The 2015-18 Price and Service Plan (PSP) is the second for Tasmania’s water and sewerage industry and the first prepared by TasWater.

This PSP seeks to build on the progress made over the 2012-15 period striking a balance between removing the complexities associated with current pricing arrangements and the urgent need to improve the condition of the state’s water and sewerage assets.

The primary pricing objectives for the next three years are to achieve a level playing field for all customers, whereby there is pricing equity, and avoid price shocks to customers.

This PSP has been developed based on fixed water and sewerage charges that are set on a statewide basis rather than regionally as was the case for the previous PSPs. A full list of fees and charges as approved by the Economic Regulator is provided in the PSP and is also available here.

The PSP describes TasWater’s serviced land area, which is the land that TasWater will permit to be connected to its water and sewerage infrastructure.

It also details the approach TasWater will take for a number of serviced related matters, including connection, service extension and expansion, service introduction, service replacement, sub-metering, developer charges, trade waste charges, complaints, disputes and enquiries management, and financial hardship.

View the full document here.

PSP supporting documentation

2015-18 Price and Service Plan - Customer Contract

2015-18 Price and Service Plan - Connection Policy

2015-18 Price and Service Plan - Service Charges Policy

2015-18 Price and Service Plan - Sub-metering Policy

2015-18 Price and Service Plan - Service Extension and Expansion Policy

2015-18 Price and Service Plan - Service Introduction Charges Policy 

2015-18 Price and Service Plan - Developer Charges Policy

2015-18 Price and Service Plan - Trade Waste Charges Policy

2015-18 Price and Service Plan - Complaints Enquiries and Disputes Management Policy

2015-18 Price and Service Plan - Financial Hardship Policy

2015-18 Price and Service Plan - Schedule of Fees and Charges

2015-18 Price and Service Plan - Schedule of ET Rates

2015-18 Price and Service Plan - Example Service Replacement Contract

Additional information about the 2015 Price Determination Investigation, Economic Regulator more generally, can be accessed via the Regulators website at www.economicregulator.tas.gov.au 

The 2012-15 price and service plans of the regional water and sewerage corporations are available on the Office of the Economic Regulator’s website.