Your Account

Understanding my bill

You will receive a quarterly statement every three months which combines fixed charges for water and sewerage, water usage charges, service charges for water and sewerage (for unconnected properties within Serviced Land), trade waste and miscellaneous fees and charges (if applicable).

• Fixed Charges pay for the cost of providing the service to properties, including maintaining and upgrading infrastructure
• Variable Water Usage Charges pay for the variable costs of treating water such as chemicals and electricity
• Service Charges pay for the cost of a service being available to properties, including maintaining and upgrading infrastructure

Owner occupiers pay all charges.  Residential tenants can be liable to pay water usage charges only.  TasWater will not send a separate account for water usage to the tenant.

When will my acccount statement be due or issued?

Statement

Quarterly Cycle

1

July-September

2

October-December

3

January-March

4

April-June

 

All customers have 30 days to pay for their statement.  The only difference is that some customers pay their services in advance, some in arrears and some partially in advance, depending on when their meter is read.  If you require further time to pay you must contact TasWater for an extension of the due date.

Validation of meter readings

Meter reads are validated based on past water usage.   It is important to note that when a meter reading is entered into the handheld recorder the reading receives an automatic digital stamp with the date and time the reading was entered.  In the event that an error has occured with a meter reading, the next meter reading entered into the billing system will rectify the error and the account will be adjusted accordingly on the next statement.

Is GST payable on my water and sewerage account?

No, as an essential service, water and sewerage charges are not subject to GST.