News

Burnie & Surrounds - 29 April-28 June 2019

Date and timeframe of outage

29 April-28 June 2019 - 7.30am-4.30pm

Area affected

Acton, Brooklyn, Burnie, Camdale, Chasm Creek, Cooee, Downlands, East Cam, East Ridgley, Emu Heights, Havenview, Hillcrest, Montello, Ocean Vista, Park Grove, Parklands, Ridgley, Romaine, Round Hill, Shorewell Park, South Burnie, Upper Burnie & Wivenhoe

Number of properties affected

8252

Cause of the outage

Flushing of mains to clear sediment and discolouration

Information for customers

Your water service should not be interrupted during the cleaning process, but you should be aware of some potential issues.

There may be a slight drop in water pressure during the cleaning. You may also notice your water is temporarily cloudy or dirty in appearance from air and/or sediments being flushed out. If this happens, please run an outside tap for about 10 minutes until the water runs clear. If you experience ongoing water quality issues after that, please contact us on 13 6992.

On rare occasions, the cleaning process may cause an unplanned interruption to your water supply. If you are concerned, we recommend you store sufficient quantities of water for use during this period. If your water supply is interrupted, please notify us, and we will immediately work to restore your service.

If you have any special requirements please contact us.

We thank you for your patience during these works.

 

All information regarding this outage is recorded in our asset information system, which forms a key input into our decision making tools. This will allow us to determine a structured program of maintenance, renewal or upgrade works, with the aim of reducing the likelihood of this outage happening again across all of our networks.