Commercial Trade Waste Customers Contact For all trade waste enquiries please call the Trade Waste Hotline on (03) 6108 7005 or email [email protected] Categories Commercial trade waste customers are businesses that discharge low to medium risk trade waste to sewer. For detailed categorisation please see our Customer Category Guidelines (PDF 536.3KB) and Commercial Customer Pre-treatment Guidelines (PDF 500.2KB) Category 0 Trade Waste Customer means a customer discharging trade waste of very low volume or strength, equivalent to or less than that of a standard residential dwelling. Category 1 Trade Waste Customer means a customer discharging low volume and low impact Trade Waste which is minimal risk to the Sewerage Infrastructure and can be managed through basic pre-treatment devices (eg screens). Category 2 Trade Waste Customer means a customer discharging low to medium volume and low impact Trade Waste which requires physical pre-treatment at the source to make it acceptable for discharge to the Sewerage Infrastructure, and includes those customers in subcategories 2A, 2B and 2C as set out in the Price and Services Plan. What does my business need to do? Prior to commencing their business activity, trade waste customers must obtain a Trade Waste Consent to legally discharge into TasWater’s sewerage network. This is written approval from TasWater that sets the conditions and requirements under which a customer can discharge trade waste in to our network. The conditional acceptance of trade waste ensures we can safely collect, transport and treat the trade waste. If you believe your business is generating trade waste, please follow the steps below to apply for a Trade Waste Consent: 1. Complete a trade waste application form 2. Submit the application form. Fees apply Trade waste application fee FY23-24 $163.43 3. Please advise if you would like us to contact you. One of our representatives can contact you about your application to answer any questions and arrange an onsite inspection of your premises to determine if a pre-treatment system should be installed or upgraded in order to meet TasWater’s trade waste requirements. 4. Install/upgrade a pre-treatment system if required If the onsite inspection identifies it is necessary to upgrade or install a compliant pre-treatment system to meet trade waste requirements, TasWater will issue a Trade Waste Notice and provide guidance on the options available to complete the upgrade/installation. TasWater trade waste customers have an agreed time frame from the date they receive their notice to install the pre-treatment systems. Please see our Commercial Customer Pre-treatment Guidelines for further information. Typical pre-treatment drawings are listed below. Technical Drawings TWS-C-0001-1 Grease Arrestor TWS-C-0001-2 Bucket Trap TWS-C-0001-3 Sink Strainer Units TWS-C-0001-4 External Mechanical Washdown Area with Silt Trap TWS-C-0001-5 Vertical Gravity Separator TWS-C-0001-6 Fuelling Areas - Service Stations TWS-C-0001-7 Settleable Solids Arrestor TWS-C-0001-8 Neutralising Tank TWS-C-0001-9 Neutraliser Unit TWS-C-0001-10 Cooling Pit TWS-C-0001-11 Commercial Laundries Example of a Liquid Trade Waste Drainage Design Plan The standard drawings are provided as a guide. The designer should ensure that the pre-treatment solution is designed to ensure compliance with TasWater Discharge Quality Requirements and all other regulatory requirements. If you are a business likely to be producing trade waste and need to install pre-treatment (such as a grease arrestor), then you will need to submit a Development Application as part of the approval process. Commercial Customers Automotive service workshops Car/ Plant/machinery/ truck wash Panel Beating/ Spray Painting Machinery repair workshop Hairdressers/ beauty salons Laundromats Nursing Homes Child Care Centres Hospitals School and Colleges Restaurants/ Cafés Pubs/ Cars/ Hotels Supermarket/ Butchers/ Bakeries Any business with a commercial kitchen Function halls/ sporting clubs Medical businesses, including dentists and vets Animal wash Trade Waste Charges (per year) Trade Waste category Target Charge (FY23-24) 0 no Trade Waste charge 1 $631.39 2A $1,035.01 2B $1,452.38 2C $2,178.23 Trade waste catchment management fee High and medium volume - 500 to 1,500 kL per annum: $2,209.73 Low volume - up to 499 kL per annum: $1,317.56 Trade waste macerator fee (per individual bedpan macerator): $58.61* *sink macerators are not permitted under any circumstances Refer to Pricing Brochure for detailed information How to install or upgrade pre-treatment system Frequently Asked Questions Topic IndexView A-Z index Ask a question Commercial Trade Waste Commercial Trade Waste Category 0: Which Trade Waste customers are eligible for Category 0 classifications? For these business activity types that have compliant trade waste equipment, TasWater will be removing the Trade Waste charge so we can focus our attention on more significant matters; Animal boarding Church/Place of worship Green grocers (retail shops only) Hairdressers/beauty salons Primary schools Medical centres (excluding dentists) Ice creamery Espresso shops & juice bars Sandwich shops Delicatessens Closed: What to do if your business is no longer trading or property is now vacant? If the trade waste generating business is ceasing or changing the business activity, the property owner is required to contact the trade waste team to advise of these changes, as a new application for consent to discharge trade waste may be required. The Property Owner is liable for any ongoing Trade Waste charges until TasWater is notified and a written confirmation is issued to the property owner that charges have changed or been ceased You must give not less than 30 days written notice to us of any of the following events: Any change to the business conducted which may materially affect the Trade Waste discharge; Any intended change to the method of Pre-treatment; Any proposed transfer, sale or closure of the business or any proposal to cease possession of any part of the premises; Download the Notification to Remove Trade Waste Charges (DOCX 72.8KB) form and send directly to [email protected] Complying: How does TasWater know if a business is complying with its Trade Waste Consent? TasWater routinely monitors and inspects its sewerage network and any problems created by unauthorised trade waste can be traced to individual properties. If a business is found to not be complying and/or has inadequate pre-treatment, we may send a letter to the property owner, implement non-compliance charges, implement fines, or even request that a property owner disconnect from TasWater's sewage infrastructure under the Water and Sewerage Industry Act 2008. General: Will TasWater accept my trade waste? Subject to an application and inspection, TasWater will accept the discharge of liquid trade waste in to our sewerage network, if: Our infrastructure has capacity to collect, transport and treat your waste The trade waste does not prevent the recycling of our sewage treatment by-products You have explored and applied all practicable trade waste minimisation, recycling and reuse options. Macerators: Does TasWater charge for macerators? The new Price and Services Plan (PSP4), which came into effect on 1st July 2022, defines a charge per bedpan macerator. The charge for the 2022/23 Financial Year is $56.62 per bedpan Note that in-sink macerators are strictly prohibited. Pre-treatment: What happens if I’m unable to install/upgrade a pre-treatment system as required by TasWater? TasWater provides all our trade waste customers with an agreed timeframe to install or upgrade a pre-treatment system. During this period we can work closely with you to ensure you have all the information necessary to either install or upgrade your pre-treatment system. However, in the event a customer is unable to install or upgrade a pre-treatment system within the agreed timeframe, TasWater may charge the customer an additional fee. Please contact the trade waste team should you have any questions.