Customers

Meter Read

During the Coronavirus (COVID-19) crisis we made the decision to
suspend all non-essential work, including water meter reading. From 23 March to 22 May 2020 our customer accounts included an estimated read for water usage. 

From the week of 25 May 2020, we are recommencing physical meter reading where it is safe for our people to do so. This means customer accounts will be issued with actual reads in most cases.  

Where this is not possible, we will continue to issue customer accounts with estimated usage.  This will not disadvantage our customers, we will base this estimation off the historical actual usage of the property. 
While we endeavour to be as accurate as possible, there may be some discrepancies which will self-correct with your next scheduled actual read.   

Estimating usage is not new to TasWater. We use this function when a meter is unsafe to read.

If you have received an account with estimated usage and you would like to provide an actual meter read, please complete the form below.  We are happy to provide you with an updated account.

We will continue to review how we manage meter reading through the Covid-19 pandemic and thank you for your understanding during these difficult times.

Please enter into the form below:

- The Meter Reading number that you recorded

- Your Meter ID (serial number) - you can also find this on your last TasWater bill

- The date of reading

For more information about water meters and water usage please click here.