Customers

Water Quality Incident Report - Taste, Odour, Colour or Irritant

This form allows TasWater customers to submit incident reports where regular standard water quality has been compromised.

For URGENT water quality issues outside of business hours, whereby an urgent response or action is required, please call 136 992.

Your responses to questions below will assist TasWater to investigate, identify, and rectify the cause of any reticulated water contamination as promptly as possible. To assist with addressing your concerns comprehensively, please provide as much detail as possible.

Your contact information

Preferred contact method* - required
Preferred contact time

TasWater will endeavour to keep all customers informed in the progress of investigation and rectification of water quality concerns. If you require further information during or following this process, please contact us.

Affected supply address

Are you the account holder of this address?* - required

Water complaint type

Please select from one or more applicable observations related to this water complaint (tick all that apply)

Taste
Odour
Colour
Irritant

Additional detail

Is this the first occurrence of this issue?* - required
Is the issue still current?* - required
Occurrence location?* - required
Occurrence frequency?* - required
If the issue is regular/persistent, has the issue changed?* - required
If the issue fluctuates, when is it worst?* - required
Are the affected tap/s used daily?* - required
Does the issue improve during continued use?* - required
Are you aware of neighbouring properties also affected?* - required
Mandatory field(s) marked with *