Water Quality Incident Report - Taste, Odour, Colour or Irritant

This form allows TasWater customers to submit incident reports where regular standard water quality has been compromised.

For URGENT water quality issues outside of business hours, whereby an urgent response or action is required, please call 136 992.

Your responses to questions below will assist TasWater to investigate, identify, and rectify the cause of any reticulated water contamination as promptly as possible. To assist with addressing your concerns comprehensively, please provide as much detail as possible.

Your contact information

Your name* - required

Primary contact number* - required

Secondary contact number

Email address

Preferred contact method* - required Phone Email

Preferred contact time Business hours After hours

TasWater will endeavour to keep all customers informed in the progress of investigation and rectification of water quality concerns. If you require further information during or following this process, please contact us.

Affected supply address

Are you the account holder of this address?* - required Yes No

TasWater account number (if known)

Service address line 1* - required

Service address line 2

Service address suburb/locality* - required

Service address postcode* - required

Water complaint type

Please select from one or more applicable observations related to this water complaint (tick all that apply)

Colour Discoloured - clear without sediment Discoloured - brown, milky, muddy, opaque Sediment - Translucent with noticeable sediment present Other

Irritant Skin complaint - contact with water leaves residue Skin complaint - contact with water causes rash or reaction Consumption of water is suspected of causing digestive upset or illness Other

If other selected, please provide additional detail here:

Additional detail

Is this the first occurrence of this issue?* - required Yes No

Date issue first observed?* - required

Is the issue still current?* - required Yes No

If no longer current, what date did issue cease?

Occurrence location?* - required Single tap Multiple/all taps

Occurrence frequency?* - required One-off Persistent Regular

If the issue is regular/persistent, has the issue changed?* - required Consistent/no change Generally improved Issue is one off Generally fluctuates Generally degraded

If the issue fluctuates, when is it worst?* - required Morning Evening/night Day time Issue does not fluctuate

Are the affected tap/s used daily?* - required Yes No

Does the issue improve during continued use?* - required No change Issue disappears Improves but still present

Are you aware of neighbouring properties also affected?* - required Yes, they're affected Don't know No, not affected

Mandatory field(s) marked with *

TasWater

Contact Details

13 6992

Water Quality Incident Report - Taste, Odour, Colour or Irritant

For URGENT water quality issues outside of business hours, whereby an urgent response or action is required, please call 136 992.

Your contact information

Affected supply address

Water complaint type

Additional detail

Your Account

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