Commercial Customer Repayment Program

To reduce the risks associated with trade waste TasWater created the Commercial Compliance Program, to help Tasmanian businesses become trade waste compliant by installing pre-treatment systems to mimimise the amount of trade waste entering our sewerage network. To support our Category 2 trade waste customers TasWater is offering a no-interest repayment scheme to help cover the cost of installing or upgrading a compliant trade waste pre-treatment system.

Program details

  • Repayment contracts are available to owners of property that house a TasWater Category 2 trade waste customer
  • Applications can be submitted from 1 July 2020 to 30 June 2021
  • Minimum value is $5,000
  • Repayment scheme contract period is four (4) years
  • Repayment contracts are offered with no interest and available for up to 80 per cent of the total cost of works and equipment required to meet trade waste compliance. Customers must contribute 20 per cent before they can access the full repayment amount
  • Applicants must provide a detailed quotation for the approved installation as part of their application 

What if my business is already compliant?

TasWater will discount trade waste fixed charges by 10 per cent for four years* for eligible category 1 and 2 trade waste customers that have already completed their trade waste compliance upgrades.   Category 1 and 2 customers that become compliant during the four year period* without accessing the Commercial Customer Repayment Program are also eligible for a 10 per cent discount. Discounts will apply at the commencement of the next quarter after compliance is gained, and will automatically be applied to the nominated TasWater account once proof of compliance has been verified.

*The four year period for compliance and associated discounts applies from 1 July 2018 to 30 June 2022

Eligibility checklist

Applicants must meet each of the following criteria in order to access the program:

  • Owns property/properties that house a category 2 trade waste customer* (including sub-categories) as defined under TasWater’s Trade Waste policy

  • Can provide documentation that demonstrates proof of ownership of the property/properties where the pre-treatment system/s will be upgraded

  • Employees a maximum of 70 employees

  • Has a current account with TasWater, with no outstanding billing amounts

  • Can provide a detailed quotation and scope of works from a plumber that meets TasWater’s trade waste requirements.


How can I apply?

If you meet all the criteria in the eligibility checklist, we invite you to apply for the program by emailing or by calling 13 6992.

If your application is approved, we’ll provide you with a repayment contract that outlines the terms and conditions of the repayment program, including but not limited to:

  • The total amount we will pay for your upgrade/s
  • The details of the property/properties where the upgrade/s will occur
  • Your required monthly repayment
  • The date of your first payment.

Recommended suppliers

We have negotiated discounts with a selection of suppliers for the purchase of major equipment that may be needed to reach trade waste compliance*. Such items may include grease traps or oil and water separators. You can access these discounts by contacting the suppliers below.


  • Reece Pty Ltd
  • Hudson Civil Products
  • Edgeworth Industries Pty Ltd & Parkwood Investments Pty Ltd T/A Netco Pumps


Recommended contractors

We have also established a list of qualified contractors from across the state that can install compliant trade waste systems*. These contractors can also offer advice and quotes to help a business reach compliance based on individual system requirements.


  • Howrah Plumbing Pty Ltd
  • AJ Water & Leak Detection
  • Palmers Plumbing
  • Platinum Property & Plumbing

*Please note that although we recommend the use of the above suppliers and contractors, their use is not a condition of achieving compliance. Businesses are also welcome to use our recommended suppliers and contractors without accessing the Customer Support Program.