Customers

Water Filling Stations/Water Carters

To go directly to the information you need, click on the heading below:

TasWater does not directly operate any water cartage services; however there are a number of water carriers operating across the state who deliver water supplies to properties.  Water carters are required to be licensed and registered through the local council in the areas they operate.  Contact details for most carriers can be found under Water Carters in the Yellow Pages.

Water carriers are reminded that there are specific requirements and conditions for accessing water from TasWater's reticulation system.  In particular, water carriers are reminded that it is illegal to access TasWater's network through hydrant points or fire services for water other than for firefighting purposes.

Water carters must verify that vehicles used for delivery of domestic drinking water have been certified with the relevant Council’s Environmental Health Officer. Water Carters must meet the Tasmanian Water Quality Guidelines as directed by the Director of Public Health under the Public Health Act 1997.

TasWater requires water carters to maintain a current public liability insurance policy, which cover extends to the supply of water, taking of water and all other activities for any single event, or series of claims arising from a single event.

Electronic Keys are available from TasWater offices.


 water supply point_cropped.jpg

 

General Public

The general public is also able to use these facilities for personal home use. An Electronic Key is required to access water from a Public filling station and are available at TasWater offices.

A  Female Cam Lock fitting and hose will be required and supplied by the customer to obtain water from the public filling point, unless a hydrant connection is available. All filling station location and the fitting sizes required are shown in the table below.

TasWater advises that when filling from a public water filling station, for safety reasons, it is recommended that you connect your hose fitting directly at the Cam Lock connection at the public filling point with the Cam Lock connection on you water container or tank. Generally a 1,000 litre container will have a Cam Lock connection, usually 50mm, at the bottom of the container.

The picture below provides an example of the Cam Lock hose fittings and connections required for a safe fill.

cam lock illustration.JPG

 

 

 

 

 

 


Public water filling stations and connection sizes

 

You can locate your nearest public filling point bellow:

Town

Street/Location

Type of connection

Method

Condition/comments

Bagdad

Bagdad Fuel Stop - Midland Hwy

25mm Male Cam Lock 

50mm Male Cam Lock

80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

Beaconsfield

Cemetery Rd

(Off west Tamar Hwy)

25mm Male Cam Lock 

80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

Bicheno
(Registered users only)

Fire Station – Morrison Street

Registered Water Carters


Registered Users Only
(Water Carters keys available from TasWater)

Burnie

Three Mile Line

(Council Depot)

25mm Male Cam Lock

80mm Male Cam Lock

Electronic-Key

Electronic Key system
(keys available from TasWater)

Cambridge

Maxwells Rd

(Next to Tas Fire Services)

25mm Male Cam Lock

50mm Male Cam Lock

80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

Campania

Flour Mill Park, 43 Reeve Street

50mm Male Cam Lock

Via Southern Midlands Council  

Available at Flour Mill Park, 43 Reeve Street 

Campbell Town

Bedford Street

(Next to Water Treatment Plant)

50mm Male Cam Lock

 

Electronic Key

Electronic Key system
(keys available from TasWater)

Coles Bay

Access track of Coles Bay Rd (LHS 500m before town entrance)

25mm Male Camlock
50mm Male Camlock

80mm Male Camlock

Electronic Key

Electronic Key system
(keys available from TasWater)

Deloraine

58 East Goderich Street

50mm Male Cam Lock

 

Electronic Key

Electronic Key system
(keys available from TasWater)

Devonport

Lawrence Drive

(off Road to cemetery)

25mm Male Cam Lock

80mm Male Cam Lock 

Electronic-Key

Electronic Key system
(keys available from TasWater)

Electrona
(Registered users only)

Channel Highway

(Btw Marina and Graham)

65mm Hydrant connection

 

Electronic Key

Registered users only
(Water Carters keys available from TasWater) 

Evandale

Opposite 8 Barclay Street

25mm Male Cam Lock 

80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

Exeter

Council Works Depot, Biloo Street

50mm Male Cam Lock

 

Electronic Key

Electronic Key system
(keys available from TasWater)

Flinders Island

Crn Palana and Memana Rd Whitemark

25mm Male Camlock

50mm Male Camlock

Electronic Key

Electronic Key system
(keys available from TasWater and the Flinders Island Council)

George Town

Franklyn Street

(near Council Depot)

25mm Male Cam Lock 

80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

Hadspen

Entally Road

 

50mm Male Cam Lock
50mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

Kempton

4 Old Hunting Ground

50mm Male Cam Lock

Via Southern Midlands Council  

Available at the Southern Midlands Council, Kempton

King Island

99 Main Street, Currie

25mm Male Cam Lock

50mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater and Stornoway Offices King Island)

Kingston

Spring Farm Road (Council Depot)

25mm Male Cam Lock

50mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

(Registered users only)

3 x 65mm Hydrant connection

Electronic Key

Registered users only
(Water Carters keys available from TasWater)

Latrobe

Speedway Drive 

25mm Male Cam Lock

80mm Male Cam Lock 

Electronic-Key

Electronic Key system
(keys available from TasWater)

Lauderdale

South Arm Highway (Old Tip Site Right Hand Side of Entrance)

25mm Male Cam Lock

50mm Male Cam Lock

80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

 

Longford

(Registered users only)

Council Works Depot, 13 Goderich Street

65mm Hydrant Conn

 


Registered users only
(Water Carters keys available from TasWater) 

New Norfolk

Cnr Glebe & Humphrey Roads

 

25mm Male Cam Lock
50mm Male Cam Lock

65mm Hydrant connection

Electronic Key

Electronic Key system
(Account and Prepaid Electronic Keys available from TasWater. Prepaid Electronic Keys are also available at the New Norfolk Guardian Pharmacy)

Oatlands

33 Glenelg Street

(Next to Reservoir)

50mm Hose/Male Cam Lock

 

Electronic Key

Electronic Key system
(Account and Prepaid Electronic Keys available from TasWater. Prepaid Electronic Keys are also available at BP Oatlands)

Orford

Walpole Street

25mm Male Cam Lock

50mm Male Cam Lock

Electronic-Key

Electronic Key system
(keys available from TasWater)

Port Sorell

Burgess Drive, Shearwater

 

25mm Male Cam Lock

80mm Male Cam Lock

Electronic-Key

Electronic Key system
(keys available from TasWater)

Prospect

Opposite 61 Oakden Road

25mm Male Cam Lock
80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

Richmond

Cnr Victoria & Gunning Streets

 

25mm Male Cam Lock 

50mm Male Cam Lock 

80mm Male Cam Lock 

Electronic Key

Electronic Key system
(keys available from TasWater)

Risdon Vale

Sugarloaf Road

(Next to Fire Station)

25mm Male Cam Lock 

50mm Male Cam Lock 

80mm Male Cam Lock 

Electronic Key 

Electronic Key system
(keys available from TasWater)

Rocherlea

4 Australis Drive

25mm Male Cam Lock
50mm Male Cam Lock
80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

Scottsdale

Railway Reserve, Ellenor Street

 

80mm Male Cam Lock

 

Electronic Key

Electronic Key system
(keys available from TasWater)

Sheffield

Henry Street

(Opposite 18)

25mm Male Camlock

50mm Male Camlock

80mm Male Camlock

Electronic-Key

Electronic Key system
(keys available from TasWater)

Smithton

Rupert Lane

 

25mm Male Cam Lock

80mm Male Cam Lock 

Electronic-Key

Electronic Key system
(keys available from TasWater)

Sorell

Sharkpoint Road

(Opposite 63)

25mm Male Cam Lock

50mm Male Cam Lock

Electronic Key

Electronic Key system
(Account and Prepaid Electronic Keys available from TasWater. Prepaid Electronic Keys are also available at Chemmart Sorell) 

(Registered users only)

5 x 65mm Hydrant connection

Electronic Key

Registered users only
(Water Carters keys available from TasWater) 

St Helens

Crn Rex Court & Warrens Way

 

25mm Male Cam Lock 

80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)

Ulverstone

39 Fieldings Way

 

25mm Male Cam Lock

80mm Male Cam Lock

Electronic-Key

Electronic Key system
(keys available from TasWater)

Westbury

Waterloo Street

(Off William Street)

50mm Male Cam Lock

 

Electronic Key

Electronic Key system
(keys available from TasWater)

Wynyard

Goldie Street

(Council Depot)

25mm Male Cam Lock

80mm Male Cam Lock

Electronic-Key

Electronic Key system
(Keys available from TasWater)

Youngtown

4 Techno Park Drive

25mm Male Cam Lock
80mm Male Cam Lock

Electronic Key

Electronic Key system
(keys available from TasWater)


Electronic keys

TasWater uses a third party provider, AVDATA Australia, for its Electronic Key Filling Stations. This method provides two payment options for our customers:

  1. An Account Key option
  2. A Prepaid Key option

electronic keys.jpg

 






The Electronic Key Contains your specific key number and AVDATA  Australia's contact number.

 

Account Key

With the Account Key option, customers are able to use their Electronic Key at any Electronic Filling Station in Tasmania. AVDATA Australia will send you an invoice, which shows where you have obtained water, how much water has been obtained and all charges associated with the supply.
Invoices are issued monthly for usage during the previous month. Some usage may fall outside the period if there has been a delay in obtaining data. Accounts must be paid in full within 21 days of billing and if not paid by that date, will become overdue for payment.
You will be required to make a one off $50 deposit on the Electronic Key. On the return of the Electronic Key, TasWater will return your deposit if it is not damaged.
Water charges for filling stations are regulated and are set at $1.6371 per Kilolitre (FY 2019/2020).

Prepaid Electronic Key

A Prepaid Electronic Key allows users to access water up to the value of their prepaid credit limit. As you use water, credits are automatically deducted from your account. Users are able to periodically top up their Prepaid Electronic Key. Full instructions on using the Prepaid Electronic Key and accessing water are explained further in this form.
The Electronic Key will cost $50, with $20 assigned to as initial water credit on the Electronic Key and $30 for the deposit on the Electronic Key. On the return of the Electronic Key, TasWater will return your deposit and any credit left on the Electronic Key, if the Electronic Key is not damaged.
You can have more than one location assigned to the Prepaid Electronic Key. If your Prepaid Electronic Key is accessing more than one location, then you will have to maintain a separate prepaid credit balance at each location that you wish to use. The AVDATA portal will provide credit balances for each location. 

You will need to arrange credit for the Prepaid Electronic Key, including the filling station to which you want the credit assigned too. To access the filling Station and placing credit on the Prepaid Electronic Key, at each location, go to the AVDATA portal at: www.avdata.com.au/login

Questions and Answers


Where can I obtain an Electronic Key?

Electronic Keys are available from TasWater offices or as advised in the location table above.

How do I add credits to my Prepaid Electronic Key?

Users can add credit to their Prepaid Electronic Key in three ways.

  1. AVDATA Portal – Go to the AVDATA portal at www.avdata.com.au/login and use your credit card to purchase more prepaid water online. There are no fees applied if credit is purchased via the AVDATA portal.
  2. Phone – Directly over the phone by contacting Avdata Australia, during business hours, on
    02 6262 8111 with your credit card details and Electronic Key number (The number is on the Electronic Key). Fees and charges apply.
  3. Internet Banking – Direct deposit to Avdata Australia via the internet or at any Commonwealth Bank branch, using the following account details:   

BSB:                                062 904
Account:                        1020 7221
Reference:                     ‘KEY NUMBER’ and ‘SURNAME’

Fees and charges apply.
NOTE: Credits by direct deposit may normally take two business days to process. To apply credits sooner, users will need to email the receipt to mail@avdata.com.au.

How much do I pay for water?

Water charges for filling stations are regulated and are set at $1.6371 per Kilolitre (FY 2019/2020).

For Prepaid Electronic Keys a $6.04 processing charge is applied to each credit top-up, unless purchased via the AVDATA portal. This fee excludes GST and may change as it is managed by Avdata Australia.

With an ‘Account Electronic Key’, there are no fees with this service and you are sent an invoice for water used every month. Please contact TasWater if you have purchased a Prepaid Electronic Key and an Account Electronic Key better suit your needs. You will need to replace your current key and there will be an additional deposit charge.

Can my Prepaid Electronic Key be used at more than one location?

TasWater has multiple locations to access water, as per the location table above.

Your Prepaid Electronic Key can be used at assigned sites via the AVDATA portal at www.avdata.com.au/login.

If your Prepaid Electronic Key is accessing more than one location, the credit assigned to a particular water filling station will not be able to be used at another assigned water filling station.  You will have to maintain a separate prepaid credit balance at each location that you wish to use. The AVDATA portal will provide credit balances for each location. 

You can use the AVDATA portal to confirm payment transfer before you travel to the water filling station. Go to www.avdata.com.au/login.

Contact Avdata Australia if you have questions about your access, during business hours, on 02 6262 8111.

How can I tell how much credit is on the Prepaid Electronic Key?

  1.  At the water filling station, the red light on the   control panel will start flashing if you have less   than 5,000 litres credit remaining.

     It will remain illuminated when credit has   expired.

     You should arrange to purchase more credit on   the Prepaid Electronic Key.
Select outlet1.png

For Prepaid Electronic Keys

If the “Select Outlet” light flashes, you have less than 5,000 liters credit.

If the “Select Outlet” light remains illuminated, credit has expired.

  1.  Go to the AVDATA portal at www.avdata.com.au/login.
     The AVDATA portal will provide credit balances for each location.
  2.  Avdata Australia can also advise you of your current credit balance, during business hours, on 02 6262 8111.

What if I run out of credit?

Once you run out of credit, the system will stop supplying you with water. You will need to make arrangements to add more credit if you wish to continue using your Electronic Key.

If your Prepaid Electronic Key is accessing more than one location the credit assigned to a particular water filling station will not be able to be used at another assigned water filling station.  You will have to maintain a separate prepaid credit balance at each location that you wish to use. The AVDATA portal will provide credit balances for each location.

Note: The Prepaid Electronic Key is not a disposable item and is designed for repeated recharging. On the return of the Prepaid Electronic Key, TasWater will return your deposit if the Electronic Key is not damaged.

What do I do if I no longer require my Electronic Key?

If you no longer require your Electronic Key, you should arrange to return it to TasWater so that you can receive your refund for the security deposit and remaining credits on the Prepaid Electronic Key. A TasWater return sheet will need to be filled out.

Who do I ring if I have problems?

Generally the first point of contact for specific Electronic Key issues and related enquiries is AVDATA Australia on 02 6262 8111. AVDATA Australia manages the system and will be able to assist directly. If you experience any other problems or issues when using the Water Filling Point, or have other general questions, please contact TasWater on 136992.

Will I need any other equipment to fill up at the filling station?

In most Public Filling stations, a Female Cam Lock fitting and hose will be required to obtain water from the filling stations. The table above will advise you of the type of connection and size required at each filling station.  


hose.png

Where can I find TasWater?

TasWater Offices

Devonport office
18 Steele Street 
8.30am - 5pm, Monday to Friday.

Hobart office 
169 Main Road Moonah 
8.30am - 5pm, Monday to Friday.

Launceston office
36-42 Charles Street 
8.30am - 5pm, Monday to Friday.

For more information, contact TasWater on 13 6992 or email enquiries@taswater.com.au.

How do I use the Electronic Filling Station?



   

PREPAID ELECTRONIC KEYS 

electronic keys.jpg
 

Connect your hose Cam Lock fittings to your container/tank and the filling point.

Open the designated taps/valve 

1.      Place your Electronic Key on the sensor located at the top left hand corner of the control panel.  

Note that the key must touch the sensor.

If you have a valid key the Select Outlet light will illuminate.

For Prepaid Electronic Keys - If this light flashes you have less than 5,000 litres credit and should arrange to purchase more if required.

2.      Press the On button. 

This will activate the valve and illuminate the light indicating the outlet is active.
Water should begin to flow – ensure the correct outlet taps are open and fill your tank.

 

3.      To finish, press the Off button.

This closes the valve and ends the transaction, preventing other users from using your account.

Close the designated taps/Valve

Not valid.jpgIf the Not Valid light illuminates, contact Avdata on 02 6262 8111 as there may be issues with the key. Quote the number on the key.







Supply Problems
If water is denied or ceases during operation, any one or a combination of the following may have occurred:

  • The user is not operating system as described in these instructions
  • All credit has been used or the account is closed. Contact Avdata to confirm Electronic Key details, on 02 6262 8111 or visit the AVDATA portal at www.avdata.com.au/login
  • Power failure           
  • Fault in system.
Try again - If problem persists, please contact Avdata on 02 6262 8111 or TasWater on 136 992

CONTROL PANEL

EFS instructions 1.jpg







 

 



The control panel is standard for all water filling stations

 

 Filling point.jpg
Please note that TasWater's Water Filling Stations may vary

Filling Stations - Conditions of Use

Please click here to read the Conditions of Use in full.

Safe Fill using a Cam Lock connection