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Water Filling Stations/Water Carters

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General information
List of public water filling stations
About Electronic keys
About Account keys
About Prepaid keys
How to use an Electronic Filling Station
Conditions of use for Filling Stations
TasWater office locations

TasWater does not directly operate any water cartage services; however there are a number of water carriers operating across the state who deliver water supplies to properties. Water carters are required to be licensed and registered through the local council in the areas they operate. Contact details for most carriers can be found under Water Carters in the Yellow Pages.

Water carriers are reminded that there are specific requirements and conditions for accessing water from TasWater's reticulation system. In particular, water carriers are reminded that it is illegal to access TasWater's network through hydrant points or fire services for water other than for firefighting purposes.

Water carters must verify that vehicles used for delivery of domestic drinking water have been certified with the relevant Council’s Environmental Health Officer. Water Carters must meet the Tasmanian Water Quality Guidelines as directed by the Director of Public Health under the Public Health Act 1997.

TasWater requires water carters to maintain a current public liability insurance policy, which cover extends to the supply of water, taking of water and all other activities for any single event, or series of claims arising from a single event.

Electronic Keys are available from TasWater offices.

General Public

The general public is also able to use these facilities for personal home use. An Electronic Key is required to access water from a Public filling station and are available at TasWater offices.

A Female Cam Lock fitting and hose will be required and supplied by the customer to obtain water from the public filling point, unless a hydrant connection is available. All filling station location and the fitting sizes required are shown in the table below.

TasWater advises that when filling from a public water filling station, for safety reasons, it is recommended that you connect your hose fitting directly at the Cam Lock connection at the public filling point with the Cam Lock connection on you water container or tank. Generally a 1,000 litre container will have a Cam Lock connection, usually 50mm, at the bottom of the container.

The picture below provides an example of the Cam Lock hose fittings and connections required for a safe fill.

cam lock illustration.JPG

Public water filling stations and connection sizes

Customers can get Prepaid EKeys for the following locations from the following Agents:

Filling Station Location	Agent	Agent Location
Sorell	Terry White Sorell Chemmart Pharmacy	31 Gordon Street Sorell TAS 7172
Bagdad	Bagdad Post Office	41 Quarrytown Rd Bagdad TAS 7030
New Norfolk	New Norfolk Guardian Pharmacy	6 High Street New Norfolk TAS 7140
Oatlands	BP Oatlands	52 High Street Oatlands TAS 7210

Our shopfronts are closed due to precautions again coronavirus (COVID-19), all other customers will need to engage a water carters.

For authorised registered water carters, please visit the yellow pages.

You can locate your nearest public filling point bellow:

Town	Street/Location	Type of connection	Method	Condition/comments
Bagdad	Bagdad Fuel Stop - Midland Hwy	25mm Male Cam Lock 50mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Beaconsfield	Cemetery Rd (Off west Tamar Hwy)	25mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Bicheno (Registered users only)	Fire Station – Morrison Street	Registered Water Carters		Registered Users Only (Water Carters keys available from TasWater)
Burnie	Three Mile Line (Council Depot)	25mm Male Cam Lock 80mm Male Cam Lock	Electronic-Key	Electronic Key system (keys available from TasWater)
Cambridge	Maxwells Rd (Next to Tas Fire Services)	25mm Male Cam Lock 50mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Campania	Flour Mill Park, 43 Reeve Street	50mm Male Cam Lock	Via Southern Midlands Council	Available at Flour Mill Park, 43 Reeve Street
Campbell Town	Bedford Street (Next to Water Treatment Plant)	50mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Coles Bay	Access track of Coles Bay Rd (LHS 500m before town entrance)	25mm Male Camlock 50mm Male Camlock 80mm Male Camlock	Electronic Key	Electronic Key system (keys available from TasWater)
Deloraine	58 East Goderich Street	50mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Devonport	Lawrence Drive (off Road to cemetery)	25mm Male Cam Lock 80mm Male Cam Lock	Electronic-Key	Electronic Key system (keys available from TasWater)
Electrona (Registered users only)	Channel Highway (Btw Marina and Graham)	65mm Hydrant connection	Electronic Key	Registered users only (Water Carters keys available from TasWater)
Evandale	Opposite 8 Barclay Street	25mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Exeter	Council Works Depot, Biloo Street	50mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Flinders Island	Crn Palana and Memana Rd Whitemark	25mm Male Camlock 50mm Male Camlock	Electronic Key	Electronic Key system (keys available from TasWater and the Flinders Island Council)
George Town	Franklyn Street (near Council Depot)	25mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Hadspen	Entally Road	50mm Male Cam Lock 50mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Kempton	4 Old Hunting Ground	50mm Male Cam Lock	Via Southern Midlands Council	Available at the Southern Midlands Council, Kempton
King Island	99 Main Street, Currie	25mm Male Cam Lock 50mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater and Stornoway Offices King Island)
Kingston	Spring Farm Road (Council Depot)	25mm Male Cam Lock 50mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Kingston	(Registered users only)	3 x 65mm Hydrant connection	Electronic Key	Registered users only (Water Carters keys available from TasWater)
Latrobe	Speedway Drive	25mm Male Cam Lock 80mm Male Cam Lock	Electronic-Key	Electronic Key system (keys available from TasWater)
Lauderdale	South Arm Highway (Old Tip Site Right Hand Side of Entrance)	25mm Male Cam Lock 50mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Longford (Registered users only)	Council Works Depot, 13 Goderich Street	65mm Hydrant Conn		Registered users only (Water Carters keys available from TasWater)
New Norfolk	Cnr Glebe & Humphrey Roads	25mm Male Cam Lock 50mm Male Cam Lock 65mm Hydrant connection	Electronic Key	Electronic Key system (Account and Prepaid Electronic Keys available from TasWater. Prepaid Electronic Keys are also available at the New Norfolk Guardian Pharmacy)
Oatlands	33 Glenelg Street (Next to Reservoir)	50mm Hose/Male Cam Lock	Electronic Key	Electronic Key system (Account and Prepaid Electronic Keys available from TasWater. Prepaid Electronic Keys are also available at BP Oatlands)
Orford	Walpole Street	25mm Male Cam Lock 50mm Male Cam Lock	Electronic-Key	Electronic Key system (keys available from TasWater)
Port Sorell	Burgess Drive, Shearwater	25mm Male Cam Lock 80mm Male Cam Lock	Electronic-Key	Electronic Key system (keys available from TasWater)
Prospect	Opposite 61 Oakden Road	25mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Richmond	Cnr Victoria & Gunning Streets	25mm Male Cam Lock 50mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Risdon Vale	Sugarloaf Road (Next to Fire Station)	25mm Male Cam Lock 50mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Rocherlea	4 Australis Drive	25mm Male Cam Lock 50mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Scottsdale	Railway Reserve, Ellenor Street	80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Sheffield	Henry Street (Opposite 18)	25mm Male Camlock 50mm Male Camlock 80mm Male Camlock	Electronic-Key	Electronic Key system (keys available from TasWater)
Smithton	Rupert Lane	25mm Male Cam Lock 80mm Male Cam Lock	Electronic-Key	Electronic Key system (keys available from TasWater)
Sorell	Sharkpoint Road (Opposite 63)	25mm Male Cam Lock 50mm Male Cam Lock	Electronic Key	Electronic Key system (Account and Prepaid Electronic Keys available from TasWater. Prepaid Electronic Keys are also available at Chemmart Sorell)
Sorell	(Registered users only)	5 x 65mm Hydrant connection	Electronic Key	Registered users only (Water Carters keys available from TasWater)
St Helens	Crn Rex Court & Warrens Way	25mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Ulverstone	39 Fieldings Way	25mm Male Cam Lock 80mm Male Cam Lock	Electronic-Key	Electronic Key system (keys available from TasWater)
Westbury	Waterloo Street (Off William Street)	50mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)
Wynyard	Goldie Street (Council Depot)	25mm Male Cam Lock 80mm Male Cam Lock	Electronic-Key	Electronic Key system (Keys available from TasWater)
Youngtown	4 Techno Park Drive	25mm Male Cam Lock 80mm Male Cam Lock	Electronic Key	Electronic Key system (keys available from TasWater)

Electronic keys

TasWater uses a third party provider, AVDATA Australia, for its Electronic Key Filling Stations. This method provides two payment options for our customers:

An Account Key option
A Prepaid Key option

electronic keys.jpg

The Electronic Key Contains your specific key number and AVDATA Australia's contact number.

Account Key

With the Account Key option, customers are able to use their Electronic Key at any Electronic Filling Station in Tasmania. AVDATA Australia will send you an invoice, which shows where you have obtained water, how much water has been obtained and all charges associated with the supply.
Invoices are issued monthly for usage during the previous month. Some usage may fall outside the period if there has been a delay in obtaining data. Accounts must be paid in full within 21 days of billing and if not paid by that date, will become overdue for payment.
You will be required to make a one off $50 deposit on the Electronic Key. On the return of the Electronic Key, TasWater will return your deposit if it is not damaged.
Water charges for filling stations are regulated and are set at $1.6371 per Kilolitre (FY 2019/2020).

Prepaid Electronic Key

A Prepaid Electronic Key allows users to access water up to the value of their prepaid credit limit. As you use water, credits are automatically deducted from your account. Users are able to periodically top up their Prepaid Electronic Key. Full instructions on using the Prepaid Electronic Key and accessing water are explained further in this form.
The Electronic Key will cost $50, with $20 assigned to as initial water credit on the Electronic Key and $30 for the deposit on the Electronic Key. On the return of the Electronic Key, TasWater will return your deposit and any credit left on the Electronic Key, if the Electronic Key is not damaged.
You can have more than one location assigned to the Prepaid Electronic Key. If your Prepaid Electronic Key is accessing more than one location, then you will have to maintain a separate prepaid credit balance at each location that you wish to use. The AVDATA portal will provide credit balances for each location.

You will need to arrange credit for the Prepaid Electronic Key, including the filling station to which you want the credit assigned too. To access the filling Station and placing credit on the Prepaid Electronic Key, at each location, go to the AVDATA portal at: www.avdata.com.au/login

Questions and Answers

Where can I obtain an Electronic Key?

Electronic Keys are available from TasWater offices or as advised in the location table above.

How do I add credits to my Prepaid Electronic Key?

Users can add credit to their Prepaid Electronic Key in three ways.

AVDATA Portal – Go to the AVDATA portal at www.avdata.com.au/login and use your credit card to purchase more prepaid water online. There are no fees applied if credit is purchased via the AVDATA portal.
Phone – Directly over the phone by contacting Avdata Australia, during business hours, on
02 6262 8111 with your credit card details and Electronic Key number (The number is on the Electronic Key). Fees and charges apply.
Internet Banking – Direct deposit to Avdata Australia via the internet or at any Commonwealth Bank branch, using the following account details:

BSB:                                062 904
Account:                        1020 7221
Reference:                     ‘KEY NUMBER’ and ‘SURNAME’

Fees and charges apply.
NOTE: Credits by direct deposit may normally take two business days to process. To apply credits sooner, users will need to email the receipt to mail@avdata.com.au.

How much do I pay for water?

Water charges for filling stations are regulated and are set at $1.6371 per Kilolitre (FY 2019/2020).

For Prepaid Electronic Keys a $6.04 processing charge is applied to each credit top-up, unless purchased via the AVDATA portal. This fee excludes GST and may change as it is managed by Avdata Australia.

With an ‘Account Electronic Key’, there are no fees with this service and you are sent an invoice for water used every month. Please contact TasWater if you have purchased a Prepaid Electronic Key and an Account Electronic Key better suit your needs. You will need to replace your current key and there will be an additional deposit charge.

Can my Prepaid Electronic Key be used at more than one location?

TasWater has multiple locations to access water, as per the location table above.

Your Prepaid Electronic Key can be used at assigned sites via the AVDATA portal at www.avdata.com.au/login.

If your Prepaid Electronic Key is accessing more than one location, the credit assigned to a particular water filling station will not be able to be used at another assigned water filling station. You will have to maintain a separate prepaid credit balance at each location that you wish to use. The AVDATA portal will provide credit balances for each location.

You can use the AVDATA portal to confirm payment transfer before you travel to the water filling station. Go to www.avdata.com.au/login.

Contact Avdata Australia if you have questions about your access, during business hours, on 02 6262 8111.

How can I tell how much credit is on the Prepaid Electronic Key?

At the water filling station, the red light on the control panel will start flashing if you have less than 5,000 litres credit remaining.

It will remain illuminated when credit has expired.

You should arrange to purchase more credit on the Prepaid Electronic Key.

For Prepaid Electronic Keys

If the “Select Outlet” light flashes, you have less than 5,000 liters credit.

If the “Select Outlet” light remains illuminated, credit has expired.

Go to the AVDATA portal at www.avdata.com.au/login.
The AVDATA portal will provide credit balances for each location.
Avdata Australia can also advise you of your current credit balance, during business hours, on 02 6262 8111.

What if I run out of credit?

Once you run out of credit, the system will stop supplying you with water. You will need to make arrangements to add more credit if you wish to continue using your Electronic Key.

If your Prepaid Electronic Key is accessing more than one location the credit assigned to a particular water filling station will not be able to be used at another assigned water filling station. You will have to maintain a separate prepaid credit balance at each location that you wish to use. The AVDATA portal will provide credit balances for each location.

Note: The Prepaid Electronic Key is not a disposable item and is designed for repeated recharging. On the return of the Prepaid Electronic Key, TasWater will return your deposit if the Electronic Key is not damaged.

What do I do if I no longer require my Electronic Key?

If you no longer require your Electronic Key, you should arrange to return it to TasWater so that you can receive your refund for the security deposit and remaining credits on the Prepaid Electronic Key. A TasWater return sheet will need to be filled out.

Who do I ring if I have problems?

Generally the first point of contact for specific Electronic Key issues and related enquiries is AVDATA Australia on 02 6262 8111. AVDATA Australia manages the system and will be able to assist directly. If you experience any other problems or issues when using the Water Filling Point, or have other general questions, please contact TasWater on 136992.

Will I need any other equipment to fill up at the filling station?

In most Public Filling stations, a Female Cam Lock fitting and hose will be required to obtain water from the filling stations. The table above will advise you of the type of connection and size required at each filling station.

Where can I find TasWater?

TasWater Offices

Devonport office
18 Steele Street
8.30am - 5pm, Monday to Friday.

Hobart office
169 Main Road Moonah
8.30am - 5pm, Monday to Friday.

Launceston office
36-42 Charles Street
8.30am - 5pm, Monday to Friday.

For more information, contact TasWater on 13 6992 or email enquiries@taswater.com.au.

How do I use the Electronic Filling Station?


PREPAID ELECTRONIC KEYS	Connect your hose Cam Lock fittings to your container/tank and the filling point. Open the designated taps/valve 1. Place your Electronic Key on the sensor located at the top left hand corner of the control panel. Note that the key must touch the sensor. If you have a valid key the Select Outlet light will illuminate. For Prepaid Electronic Keys - If this light flashes you have less than 5,000 litres credit and should arrange to purchase more if required. 2. Press the On button. This will activate the valve and illuminate the light indicating the outlet is active. Water should begin to flow – ensure the correct outlet taps are open and fill your tank. 3. To finish, press the Off button. This closes the valve and ends the transaction, preventing other users from using your account. Close the designated taps/Valve If the Not Valid light illuminates, contact Avdata on 02 6262 8111 as there may be issues with the key. Quote the number on the key. Supply Problems If water is denied or ceases during operation, any one or a combination of the following may have occurred: The user is not operating system as described in these instructions All credit has been used or the account is closed. Contact Avdata to confirm Electronic Key details, on 02 6262 8111 or visit the AVDATA portal at www.avdata.com.au/login Power failure Fault in system. Try again - If problem persists, please contact Avdata on 02 6262 8111 or TasWater on 136 992
CONTROL PANEL The control panel is standard for all water filling stations
Please note that TasWater's Water Filling Stations may vary