Water Filling Stations/Water Carters
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To go directly to the information you need, click on the heading below:
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TasWater does not operate water cartage services; however there are a number of water carters which deliver water to properties which is sourced from us. Water carters are required to be licensed and registered through the local council in the areas they operate. Contact details for most water carters can be found under water carters in the Yellow Pages.
Water carters are reminded that there are specific requirements and conditions for accessing water from TasWater's reticulation system. In particular, water carters are reminded that it is illegal to access TasWater's network through hydrant points or fire services for purposes other than fighting fires.
Water carters must verify that vehicles used for delivery of domestic drinking water have been certified with the relevant Council Environmental Health Officer. Water carters must meet the Tasmanian Water Quality Guidelines as directed by the Director of Public Health under the Public Health Act 1997.
TasWater requires water carters to maintain a current public liability insurance policy, with cover extending to include the supply of water, taking of water and all other activities for any single event, or series of claims arising from a single event.
For a full list of fees and charges, please click here.
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General Public
The general public is also able to use these facilities for personal home use. A Female Cam Lock fitting and hose will be required and supplied by the customer to obtain water from the filling point, unless a hydrant connection is available. All filling station locations and the fitting sizes required are shown in the table below.
When filling from a public water filling station, for safety reasons, it is recommended that you connect your hose fitting directly at the Cam Lock connection at the filling point with the Cam Lock connection on your water container or tank. Generally a 1,000 litre container will have a Cam Lock connection, usually 50mm, at the bottom of the container.
The illustration below provides an example of the Cam Lock hose fittings and connections required for a safe fill.
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Town
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Street/Location
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Type of connection
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Current method
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Conditions/comments
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Bagdad
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Bagdad Fuel Stop - Midland Hwy
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25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
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Electronic key
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Electronic
key system
Account and prepaid keys available from TasWater. Prepaid keys are also
available at the Bagdad Post Office.
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| Beaconsfield |
Cemetery Road (off West Tamar Hwy)
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25mm Male Camlock
80mm Male Camlock
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Electronic Key
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Electronic key system
(keys available from TasWater)
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Bicheno
(Registered users only) |
Fire Station – Morrison Street |
Registered water carters |
Registered water carters |
Registered water carters only |
| Burnie |
Three Mile Line (Council Depot) |
25mm Male Camlock
80mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater) |
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Cambridge
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Maxwells Rd
(Next to Tas Fire Services)
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25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
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Electronic key
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Electronic key system
(keys available from TasWater)
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Campania
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Flour Mill Park, 43 Reeve Street
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50mm Male Camlock |
Via Southern Midlands Council
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Available at Flour Mill Park, 43 Reeve Street
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| Campbell Town |
Bedford Street (next to water treatment plant)
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50mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater) |
| Deloraine |
58 East Goderich Street |
50mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater)
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| Devonport |
Lawrence Drive (off road to cemetery) |
25mm Male Camlock
80mm Male Camlock
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Electronic key |
Electronic key system
(keys available from TasWater) |
Electrona
(Registered users only) |
Channel Highway
(Btw Marina and Graham)
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65mm hydrant connection
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Electronic key
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Registered water carters only
(keys available from TasWater)
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| Evandale |
Opposite 8 Barclay Street |
25mm Male Camlock
80mm Male Camlock
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Electronic key |
Electronic key system
(keys available from TasWater) |
| Exeter |
Council Depot, Biloo Street |
50mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater)
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| Georgetown |
Franklyn Street (near Council Depot) |
25mm Male Camlock
80mm Male Camlock
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Electronic key |
Electronic key system
(keys available from TasWater) |
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Hadspen
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Entally Road
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50mm Male Camlock
80mm Male Camlock
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Electronic key
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Electronic key system
(keys available from TasWater)
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| Kempton |
4 Old Hunting Ground |
50mm Male Cam Lock |
Via Southern Midlands Council |
Available via Southern Midlands Council, Kempton |
| Kingston |
Council Depot
Spring Farm Road
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25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
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Electronic key
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Electronic key system
(keys available from TasWater)
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Council Depot
Spring Farm Road
Registered users only
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3 x 65mm hydrant connection |
Electronic key |
Registered water carters only |
| Latrobe |
Speedway Drive |
25mm Male Camlock
80mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater) |
| Lauderdale
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South Arm Highway
(Old Tip Site Entrance)
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25mm Male Camlock
50mm Male Camlock
80mm male Camlock
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Electronic key
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Electronic key system
(keys available from TasWater)
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Longford
(Registered users only) |
Council Depot, 13 Goderich Street |
65mm hydrant connection |
Registered water carters |
Registered water carters only |
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New Norfolk
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Cnr Glebe and Humphrey Roads
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25mm Male Camlock
50mm Male Camlock
The 65mm hydrant connection
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Electronic key
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Electronic key system
Account and prepaid keys available from TasWater. Prepaid keys are also available at the New Norfolk Guardian Pharmacy.
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Oatlands
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33 Glenelg Street
(next to reservoir)
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50mm Hose/Male Cam Lock
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Electronic key
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Electronic key system
Account and prepaid keys available from TasWater. Prepaid keys also available from BP Oatlands.
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Orford
(Registered users only)
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Walpole Street
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Registered water carters
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Registered water carters
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Registered water carters only
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Port Sorell
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Burgess Drive, Shearwater |
25mm Male Camlock
80mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater)
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| Prospect |
Opposite 61 Oakden Road |
25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
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Electronic key |
Electronic key system
(keys available from TasWater) |
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Richmond
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Cnr Victoria and Gunning Streets
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25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
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Electronic key
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Electronic key system
(keys available from TasWater)
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Risdon Vale
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Sugarloaf Road
(next to fire station)
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25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
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Electronic key
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Electronic key system
(keys available from TasWater)
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| Rocherlea |
4 Australis Drive |
25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
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Electronic key |
Electronic key system
(keys available from TasWater) |
| Scottsdale |
Railway Reserve, Ellenor Street |
80mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater)
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| Sheffield |
Opposite 18 Henry Street |
25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
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Electronic key |
Electronic key system
(keys available from TasWater) |
| Smithton |
Rupert Lane |
25mm Male Camlock
80mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater)
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Sorell
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Opposite 63 Sharkpoint Road
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25mm Male Camlock
50mm Male Camlock
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Electronic key
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Electronic key system
Account and prepaid keys available from TasWater. Prepaid keys are also available from Chemmart Sorell.
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5 x 65mm hydrant connection
Registered users only
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Electronic key
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Registered water carters only
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| St Helens |
Cnr Rex Court and Warrens Way |
25mm Male Camlock
80mm Male Camlock
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Electronic key |
Electronic key system
(keys available from TasWater) |
| Ulverstone |
39 Fieldings Way |
25mm Male Camlock
80mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater)
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| Westbury |
Waterloo Street (off William Street) |
50mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater)
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| Wynyard |
Council Depot, Goldie Street |
25mm Male Camlock
80mm Male Camlock |
Electronic key |
Electronic key system
(keys available from TasWater)
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| Youngtown |
4 Techno Park Drive |
25mm Male Camlock
50mm Male Camlock
80mm Male Camlock
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Electronic key |
Electronic key system
(keys available from TasWater) |
| *Due to safety issues with hose contamination and incidents with injuries from the overhead service, TasWater will be removing all overhead filling points. To obtain water from the filling point, customers will need a Female Cam Lock fitting and hose, unless a hydrant connection is available. |
TasWater uses a third party provider, Avdata Australia, for its Electronic Key Filling Stations. This method provides two payment options for our customers:
- An Account Key option
- A Prepaid Key option
The Electronic key contains your specific key number and Avdata Australia’s contact number.
Electronic Key Filling Stations
What do I do if I no longer require my Electronic Key?
If you no longer require your Electronic Key, you should arrange to return it to TasWater so that you can receive your refund for the security deposit and remaining credits on the Prepaid Key. A TasWater return sheet will need to be filled out at a TasWater office or agent.
Who do I ring if I have problems?
Generally the first point of contact for specific key issues and related enquiries is Avdata Australia on 02 6262 8111. Avdata Australia manages the system and will be able to assist directly. If you experience any other problems or issues when using the Water Filling Point, or have other general questions, please contact TasWater on 13 6992.
Will I need any other equipment to fill up at the filling station?
In most public filling stations, a Female Cam Lock fitting and hose will be required to obtain water from the filling stations. The table above will advise you of the type of connection and size required at each filling station.
Where can I obtain an Electronic Key?
Electronic keys are available from TasWater offices or as advised in the table above.
With the Account Key option, customers are able to use their electronic key at any Electronic Key Filling Station in Tasmania. Avdata Australia will send you an invoice which shows where you have obtained water, how much water has been obtained and all charges associated with the supply.
You will be required to pay a one off $50.00 deposit on the key. On return of the key, TasWater will return your deposit.
Water charges for filling stations are regulated and are set at $1.6371 per kilolitre (FY 2018/2019).
For a full list of fees and charges, please click here.
Invoices are issued monthly for usage during the previous month. Some usage may fall outside the period if there has been a delay in obtaining data. Accounts must be paid in full within 21 days of billing and if not paid by that date, will become overdue for payment.
A Prepaid Key allows users to access water up to the value of their prepaid credit limit. As you use water, credits are automatically deducted from your account. Users are able to periodically top up their Electronic Key. Full instructions on using the Electronic Key and accessing water are below.
You will be required required to pay a one off $50.00 deposit on the key. On the return of the Electronic key, TasWater will return your deposit and any credit left on the key.
How do I add credits to my Prepaid Key?
Users can add credit to their Prepaid Key in two ways.
- Over the phone by contacting Avdata Australia during business hours on 02 6262 8111. You will need your credit card details and Electronic Key number (found on the key).
- By direct deposit to Avdata Australia via the internet or at any Commonwealth Bank branch, using the following account details:
BSB: 062 904
Account: 1020 7221
Reference: KEY NUMBER and SURNAME
NOTE: Credits by direct deposit will normally take two business days to process. To apply credits sooner, users will need to fax through or email the receipt to 02 6262 8119 or mail@Avdata.com.au.
How much do I pay for water?
Water charges for filling stations are regulated and are set at $1.6371 per kilolitre (FY 2018/2019).
A $6.04 processing charge is applied to each credit top-up. This fee excludes GST and may change as it is managed by Avdata Australia
For a full list of fees and charges, please click here.
If you do not wish to purchase credit as required, an Account Key option is available where you will receive monthly bills. There are no fees with this service. Please contact TasWater if this will better suit your needs. You will need to replace your current key and there will be an additional deposit charge.
How can I tell how much credit is on the Prepaid Key?
The red light on the controller at the filling station will start flashing to advise if you have less than 5,000 litres credit remaining. It will remain illuminated when credit has expired. Avdata Australia can also advise you of your current credit balance.
What if I run out of credit?
Once you run out of credit, the system will stop supplying you with water. You will need to make arrangements to add more credit if you wish to continue using your Electronic Key.
Note: This Electronic Key is not a disposable item and is designed for repeated recharging. On the return of the Electronic Key, TasWater will return your deposit.
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Connect your hose Cam Lock fittings to your container/tank and the filling point.
Open the designated taps/valve
1. Place your Electronic Key on the sensor located at the top left hand corner of the control panel.
Note that the key must touch the sensor.
If you have a valid key the Select Outlet light will illuminate.
For Prepaid Electronic Keys - If this light flashes you have less than 5,000 litres credit and should arrange to purchase more if required.
2. Press the On button.
This will activate the valve and illuminate the light indicating the outlet is active.
Water should begin to flow – ensure the correct outlet taps are open and fill your tank.
3. To finish, press the Off button.
This closes the valve and ends the transaction, preventing other users from using your account.
Close the designated taps/Valve
If the Not Valid light illuminates, contact Avdata on 02 6262 8111 as there may be issues with the key. Quote the number on the key. |
Please click here to read the Conditions of Use in full.
For information about safe filling procedures click here.
Devonport office
18 Steele Street
8.30am - 5pm, Monday to Friday.
Hobart office
169 Main Road Moonah
8.30am - 5pm, Monday to Friday.
Launceston office
36-42 Charles Street
8.30am - 5pm, Monday to Friday.
For more information, contact TasWater on 13 6992 or email enquiries@taswater.com.au.