Customers

Water Filling Stations/Water Carters

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TasWater does not directly operate any water cartage services; however there are a number of water carriers operating across the state who deliver water supplies to properties.  Water carters are required to be licensed and registered through the local council in the areas they operate.  Contact details for most carriers can be found under Water Carters in the Yellow Pages.

Water carriers are reminded that there are specific requirements and conditions for accessing water from TasWater's reticulation system.  In particular, water carriers are reminded that it is illegal to access TasWater's network through hydrant points or fire services for water other than for firefighting purposes.

Water carters must verify that vehicles used for delivery of domestic drinking water have been certified with the relevant Council’s Environmental Health Officer. Water Carters must meet the Tasmanian Water Quality Guidelines as directed by the Director of Public Health under the Public Health Act 1997.

TasWater requires water carters to maintain a current public liability insurance policy, which cover extends to the supply of water, taking of water and all other activities for any single event, or series of claims arising from a single event.

Electronic Keys are available from TasWater offices.


 water supply point_cropped.jpg

 

General Public

The general public is also able to use these facilities for personal home use. An Electronic Key is required to access water from a Public filling station and are available at TasWater offices.

A  Female Cam Lock fitting and hose will be required and supplied by the customer to obtain water from the public filling point, unless a hydrant connection is available. All filling station location and the fitting sizes required are shown in the table below.

TasWater advises that when filling from a public water filling station, for safety reasons, it is recommended that you connect your hose fitting directly at the Cam Lock connection at the public filling point with the Cam Lock connection on you water container or tank. Generally a 1,000 litre container will have a Cam Lock connection, usually 50mm, at the bottom of the container. When filling up from the container's cam lock, open the cap on the top of the container.

The picture below provides an example of the Cam Lock hose fittings and connections required for a safe fill.

Cam lock

 

COVID-19 Information

TasWater shopfronts are closed due to precautions against coronavirus (COVID-19). Customers can get prepaid eKeys for the following locations: 

Filling Station Location

Agent

Agent Location

Sorell

Terry White Sorell Chemmart Pharmacy

31 Gordon Street Sorell TAS 7172

Bagdad

Bagdad Post Office

41 Quarrytown Rd Bagdad TAS 7030

New Norfolk

New Norfolk Guardian Pharmacy

6 High Street New Norfolk TAS 7140

Oatlands

BP Oatlands

52 High Street Oatlands TAS

All other customers will need to engage a water carters.

For authorised registered water carters, please visit the yellow pages.

 

Electronic keys

TasWater uses a third party provider, AVDATA Australia, for its Electronic Key Filling Stations. This method provides two payment options for our customers:

  1. An Account Key option
  2. A Prepaid Key option

electronic keys.jpg

The electronic key contains your specific key number and AVDATA Australia's contact number

 

Prepaid electronic keys

A Prepaid Electronic Key allows users to access water up to the value of their prepaid credit limit. As you use water, credits are automatically deducted from your account. Users are able to periodically top up their Prepaid Electronic Key. Full instructions on using the Prepaid Electronic Key and accessing water are explained further in this form.

The Electronic Key will cost $50, with $20 assigned to as initial water credit on the Electronic Key and $30 for the deposit on the Electronic Key. On the return of the Electronic Key, TasWater will return your deposit, if the Electronic Key is not damaged and any credit left on the Electronic Key. 

You can have more than one location assigned to the Prepaid Electronic Key. If your Prepaid Electronic Key is accessing more than one location, then you will have to maintain a separate prepaid credit balance at each location that you wish to use. The AVDATA portal will provide credit balances for each location.

You will need to arrange credit for the Prepaid Electronic Key, including the filling station to which you want the credit assigned too. To access the filling Station and placing credit on the Prepaid Electronic Key, at each location, go to the AVDATA portal at: www.avdata.com.au/login  

Water charges for filling stations are regulated and are set at $1.6371 per Kilolitre (FY 2020/2021).

 

Account Electronic Keys

With the Account Key option, customers are able to use their Electronic Key at any Electronic Filling Station in Tasmania. AVDATA Australia will send you an invoice, which shows where you have obtained water, how much water has been obtained and all charges associated with the supply.

Invoices are issued monthly for usage during the previous month. Some usage may fall outside the period if there has been a delay in obtaining data. Accounts must be paid in full within 21 days of billing and if not paid by that date, will become overdue for payment.

You will be required to make a one off $50 deposit on the Account Electronic Key. On the return of the Electronic Key, TasWater will return your deposit if the Electronic Key is not damaged. 
Water charges for filling stations are regulated and are set at $1.6371 per Kilolitre (FY 2020/2021).

Public water filling stations and connection sizes

Our shopfronts are closed due to precautions against coronavirus (COVID-19).

You can locate your nearest Public Water Filling Stations here. Please note that some Water Filling Stations have been assigned to Registered Water Carters only and are not available to the General Public.

Customers can get Prepaid EKeys for the following locations from the following Agents:

Filling Station Location

Agent

Agent Location

Sorell

Terry White Sorell Chemmart Pharmacy

31 Gordon Street Sorell TAS 7172

Bagdad

Bagdad Post Office

41 Quarrytown Rd Bagdad TAS 7030

New Norfolk

New Norfolk Guardian Pharmacy

6 High Street New Norfolk TAS 7140

Oatlands

BP Oatlands

52 High Street Oatlands TAS 7210

 

Where can I obtain an Electronic Key?

Our shopfronts are closed due to precautions against coronavirus (COVID-19). Prepaid Electronic Keys are also available from a TasWater Agent in remote areas, for the area.

 

TasWater offices

TasWater Office

Location

Operating Times

Devonport

18 SteeleStreetDevonport

8.30am - 5pm, Monday to Friday

Hobart

169 Main Road Moonah

8.30am - 5pm, Mondayto Friday

Launceston

36-42 Charles StreetLaunceston

8.30am - 5pm, Mondayto Friday

TasWater Agent Locations for Prepaid EKeys in remote areas

Customers can also get Prepaid Electronic Keys for the following locations, from the following agents:

 

Filling Station

Agent

Agent Location

Sorell

Terry White Sorell Chemmart Pharmacy

31 Gordon Street Sorell TAS 7172

Bagdad

Bagdad Post Office

41 Quarrytown Rd Bagdad TAS 7030

New Norfolk

New Norfolk Guardian Pharmacy

6 High Street New Norfolk TAS 7140

Oatlands

BP Oatlands

52 High Street Oatlands TAS 7210

 

TasWater Agent Locations for account Ekeys in remote areas

Customers can also get account electronic keys for the locations below:

 

Filling Station

Agent

Agent Location

Flinders Island

Flinders Island Council

9 Patrick St, Whitemark TAS 7255

King Island

Stornoway

Contact 0427 955 493

 

Further information:

- Public water filling stations locations and connection sizes

- Questions and Answers

- Safe filling procedure from water filling station

- Terms and Conditions of use