If a customer still wishes to directly engage TasWater to locate just
our water and sewerage underground assets only, we will continue to provide
this service until 30 June 2018. Please note there are limitations with this
service. We are unable to
perform excavation or to use cameras or ground penetrating radar. In addition,
we are unable to locate services belonging to other authorities (e.g. electricity,
gas and communications). Therefore we recommend that you contact and engage one
of the experienced and qualified service location service providers (listed
above).
1 What does it mean for TasWater?
TasWater will
continue to respond to all Dial Before You Dig enquiries with a standard letter
and set of plans showing underground water and sewerage infrastructure.
Moving forward, we will also include a
list of businesses who can provide service location services across the state
for those people wanting accurate site verification.
If you engage one of these providers to
locate services for you, we will still continue to provide personnel for
‘standover’ duties if work is being undertaken in the vicinity of our critical
assets.
2
What does it mean for our customers?
There will be significant advantages in
terms of people being able to use a single locator for all underground assets
including water and sewerage, electricity, gas and communications.
All customers are advised to use the
free Dial Before You Dig service before undertaking any excavation work – no
matter how minor it is considered to be. Members of the public who fail to take
fair and reasonable steps to locate TasWater’s underground assets will be
expected to pay for any repair costs if the infrastructure is damaged.
3
What does this mean for service locators?
In the future, TasWater is hoping to
work closely with service locators to improve the accuracy of our asset data –
particularly in rural and regional areas where there are known to be some inaccuracies.
Where there is no current data or where
the data is incorrect, service locators are asked to help TasWater update our data
register by emailing any relevant information to assetinfo@taswater.com.au
For its part, TasWater is open to
feedback and is happy to consider improvements to the information being
supplied. For example, following on from a workshop earlier this year, we will commence
indicating the material that particular sections of pipe have been made from on
our plans.
Service locators are encouraged to
utilise the free LISTmap service (available at http://maps.thelist.tas.gov.au/).
For specific enquiries service locators
can contact TasWater on 13 6992 and will be referred to the relevant regional
coordinator.
This might be the case, for example:
- When
services aren’t able to be located or when there are serious doubts over the location of
a service
- When there
is the possibility that an underground service might be one of TasWater’s
critical assets (such as a major water supply or sewage pipeline).
4
What does it mean for other stakeholders?
TasWater will consider
how we can minimise any impact of changes on our stakeholders.
5
More information:
For more information about service
location: