Your Account

Your Account

Concessions and Rebates
Find details of the various concessions recognised by TasWater and the rebates we offer.
Customer Enquiries, Complaints and Feedback
Do you have a question? Do you want to provide feedback? Use our online form found here or feel free to email or call us.
Customer Support Program
Talk to us if you’re having trouble paying your bill. We’re here to help you find a payment option that suits, and help you get back on track.
Other Fees and Charges
Details of charges for TasWater fire service, motor home dump points, STED systems, limited service fees and an explaination of Equvalent Tenements.
Outstanding Debts
Find details of the credit cycle process implemented by TasWater and our debt recovery procedures.
Pay Your Account
Find a summary of the various payment options including information regarding our Financial Hardship Policy.
Tenant Billing Arrangements
Describes the relationship between property owners and tenants of residential and commercial properties from a billing perspective.
Understanding my bill
For further details and explanations of all terms on your statement, simply click the relevant sections of the bill below.