Your Account

Pay Your Account


TasWater has a number of options for customers requiring assistance to pay their account.  If you are having difficulty paying your account please click HERE or contact our customer service team on 13 6992.

Hearing or speech impaired

Call us via the National Relay Service

TTY users phone 13 3677 then ask for 13 6992

Speak and Listen (speech to speech relay) users phone 1300 555 727 then ask for 13 6992

 

Interpreter Services

We will provide access to an interpreter service provided by the Australian Government's Translating and Interpreting Services (TIS)

To access the service please call 13 1450

Italiano: Interpreter Service: 13 1450

Deutsch: Dolmetscher Service 13 1450

即时的电话传译 13 1450

Receive your notices electronically

Register today to receive and access all your notices from us (including your bills) on any device or computer.  
To register:

  1. Visit taswater.enotices.com.au
  2. Have your eNotices reference number ready (found on your bill)
  3. Follow the prompts to complete your registration.

Direct debit

Pay your bill with automatic debits from your nominated bank account.  You can choose to pay:

  • In full on the due date, or
  • In fixed weekly, fortnightly or monthly instalments
To organise a direct debit arrangement, please download and complete the form below or call us on 13 6992
 
 Direct debit form
 
Mailing address:

G.P.O Box 1393 Hobart TAS 7001

 

Things you need to know:

  • you will still continue to receive your quarterly statement from us
  • you can set up a direct debit from your cheque, savings or credit card account
  • as a customer, it is your responsibility to ensure that there are sufficient funds available in your nominated account at the time funds are drawn
  • under the Customer Code, TasWater has the right to refuse further payment arrangements after three (3) consecutive broken payment arrangements
  • to cancel or make any changes to a direct debit arrangement please contact us on 13 6992 

BPAY

Contact your financial institution to make a payment from your nominated account.

Prefer to manage all of your statements in your internet banking? BPAY View is your answer - a simple solution to manage your account and budget together. Click here to find out more.

BPAY biller code:

See the back of your bill 

BPAY reference number:

See the back of your bill 

Online Credit Card Payment

Online payment biller code:

See the back of your bill for your Biller Code, under the Service Tasmania > Internet section, and click the corresponding link below:

Online payment reference number:

See the back of your bill, under the Service Tasmania > Internet section

Service Tasmania

Through Service Tasmania you can choose to pay in person at a Service Tasmania shop or by phone.

Phone:

1300 729 859

In person:

At any Service Tasmania shop. For opening hours and locations call 1300 135 513 or visit www.service.tas.gov.au

In person at TasWater shopfronts: 

Please note our offices are currently closed due to Covid-19

       
  • 18 Steele Street, Devonport 8.30 am - 5pm
  • 36-42 Charles Street, Launceston 8.30 am - 5pm
  • 169 Main Road Moonah, Hobart 8.30 am - 5pm

Pay with EFTPOS, credit card or cheque at our shopfronts.

Cheque

Staple your cheque to the payment slip on the bottom of your statement and send to TasWater. Cheques are made payable to TasWater.

AusPost

Pay with cash, EFTPOS, credit card or cheque at Australia Post.

Centerlink Centrepay

Centrepay is a free direct bill-paying service offered to customers receiving payments from Centrelink. Through Centrepay you can choose to pay bills by having a regular amount deducted from you Centrelink payment. 

When setting up a Centrepay deduction you will need to provide the TasWater Centrepay reference number CRN 555 102 953A. You will also need to provide Centrelink with your TasWater account number as the reference number. This will ensure your payment is allocated correctly.

If you wish to cease or alter your Centrepay deduction, please contact the Department of Human Services on your usual payment telephone number. 

132 468

 

Online:

Centrepay website

 

Financial Hardship Policy

TasWater recognises that customers may experience times of financial hardship due to changes in circumstances beyond their control. We have a Financial Hardship Policy that affirms our commitment to helping customers who have the intent, but not the capacity, to make payments.