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Price & Service Plan

Price and Service Plan 3 (PSP3), covering the period from 1 July 2018 to 30 June 2021, is TasWater’s three-year blueprint to maintain the delivery of clean and safe drinking water, improve environmental outcomes and secure enhanced customer service results while keeping bills as affordable as possible. Our full PSP3 document is available here.

It has been prepared after significant community consultation and input from key regulators. Telephone surveys, focus groups and an issues paper where customers could write in and share their thoughts were all used to gather the data used in the formation of the plan. In response, PSP3 sets out the standards of service TasWater will provide and the outcomes we will deliver to customers by 2021.

PSP3 also lists the maximum prices we can charge as determined by the Tasmanian Economic Regulator (TER). Even though the TER’s determination allows for a 4.6 per cent rise in 2018-19, TasWater has listened to our customers’ concerns about affordability and the Board has decided instead to apply 4.1 per cent increase (target prices) in FY2018-19.

The now legislated Memorandum of Understanding (MOU) between State Government, TasWater Owners Representative Group and TasWater, reinforces this focus, and will reduce price rises even further:

  • FY2019/20 – price freeze, including price transition
  • FY2020/21 - 3.5 per cent.

A list of water and sewerage charges for 2018/19, and an explanation of how they are derived is available here.

In addition, PSP3 details the approach TasWater will take for a number of serviced related matters described in the policies below

PSP supporting documentation

2018-21 Price and Service Plan - Customer Contract

2018-21 Price and Service Plan - Water and Sewerage Network and Charges Policy (This includes connections, serviced land, sub-metering, service charges and service introduction charges. Further information on serviced land is available here.)

2018-21 Price and Service Plan - Land Development Policies (This includes developer charges and service extension and expansion.)

2018-21 Price and Service Plan - Trade Waste Policy

Additional information about the 2018 Price Determination Investigation, or the Economic Regulator more generally, can be accessed via the Regulators website at