Price & Service Plan
Price and Service Plan 3 (PSP3), covering the period from 1 July 2018 to 30 June 2021, is TasWater’s three-year blueprint to maintain the delivery of clean and safe drinking water, improve environmental outcomes and secure enhanced customer service results while keeping bills as affordable as possible. Our full PSP3 document is available here.
It has been prepared after significant community consultation and input from key regulators. Telephone surveys, focus groups and an issues paper where customers could write in and share their thoughts were all used to gather the data used in the formation of the plan. In response, PSP3 sets out the standards of service TasWater will provide and the outcomes we will deliver to customers by 2021.
PSP3 also lists the maximum prices we can charge as determined by the Tasmanian Economic Regulator (TER). Even though the TER’s determination allows for a 4.6 per cent rise in 2018-19, TasWater has listened to our customers’ concerns about affordability and the Board has decided instead to apply 4.1 per cent increase (target prices) in FY2018-19.
The now legislated Memorandum of Understanding (MOU) between State Government, TasWater Owners Representative Group and TasWater, reinforces this focus, and will reduce price rises even further:
- FY2019/20 – price freeze, including price transition
- FY2020/21 - 3.5 per cent.