Understanding Your Bill
Customers will receive a quarterly statement every three months. Statements will outline any new charges, payments received since your previous statement, current account balances and any overdue amounts.
For further details and explanations of all terms on your statement, simply scroll over and click the relevant sections on the bill below.
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Flip Bill
Name and address
This shows the name and postal address of the account holder. Please note, the postal address might be different to the service address. If you've received a bill with someone else's name on it, please give us a call on 13 6992.
Statement Number
Your 'Statement Number' is unique to each individual bill.
Issued date
This is the date that we have applied new charges or credits to your account. If you do not see a date it means no adjustments were necessary (you may have pre-paid).
Service Address
Your 'Service Address' is the property the charges relate to.
Your bill includes fixed service costs, as well as a water usage charge. This section provides a breakdown of the new charges applied to your account.
Fixed or Service Charges
- 'Fixed Water Charges' are applied to customers with property within 30 meters of serviced land. Charges may vary depending on the size of connection.
- 'Fixed Sewerage Charges' and 'Fixed Water Charges' are set amounts each financial year that reflect the cost of providing sewerage and water services to a property. They contribute to the cost of maintaining assets.
Variable Usage Charges
- 'Variable Usage Charges' is the charge for the water your property has used since your last statement. It includes the number of kilolitres used, the rate at which they are charged, as well as the date of the previous and current read.
Account no.
The account number is unique to each property owned by the customer. Example: If you own three properties, you will have three different account numbers attached to each of those properties.
Overdue
Overdue amounts are payable immediately.
Total due
The total amount is inclusive of all charges related to the account. This includes overdue amounts and interest applied to overdue accounts.
Due date
The due date is 30+ days from when the bill is sent out.
Account summary
This is a summary that breaks down the information contained in your bill:
- 'Last Account' refers to the total of your last bill.
- 'Paid / Adjusted' is the amount you have already paid toward your previous bill. It may also include adjustments such as interest charges. This figure can have a minus symbol in front of it to reflect a credit balance;
- 'Balance' refers to any amount (credit or owing) that was on your account as of the date of issue (before adding new charges). If this amount is zero, your previous bill is up to date;
- 'New Charges' is the new charge for the current billing cycle;
- 'Total Due' is the total account balance as of the date of issue on the statement. As an essential service, water and sewerage charges are not subject to GST.
A further breakdown of your 'Paid / Adjusted' amount can also be found on the second page of your statement.
Your usage
This is a visual representation of your current and previous water usage for comparison. These figures are estimates only. Customers should always compare usage in kilolitres between their statements if they have any concerns. A kilolitre is equal to one thousand litres. An average household uses around 200 kilolitres each year.
Meter details
To calculate how much water you have used, our team of meter readers visit your property once every three months. This section contains your meter details and includes your previous meter reading date, the current meter reading date, the amount of days between reads, and your usage in kilolitres.
Every home and business in Tasmania now has a water meter. It's usually located on the boundary of your property, where your supply connects to our mains.
If for some reason the reading is missed, or the meter is unable to be read, you'll receive an estimated reading. If we have over or under estimated the reading, your account will be adjusted accordingly when the next reading is done.
Account activity
This shows you any transaction on your account such as payments, credits or interest charged if the account is overdue.
How to pay
TasWater has a number of options for customers requiring assistance to pay their account. You can find more details on the various payment options by clicking here.
If you are having difficulty paying your account please contact our customer service team on 13 6992.