Applying for a position at TasWater

If you are selected for interview, the Talent Acquisition Team will contact you to discuss the role and make the arrangements. Please let us know if you have any special requirements for the interview or require assistance of any kind so we can make the appropriate arrangements.

As we operate on a state-wide basis, your interview will be online via WebEx or MS Teams, or in person. We will confirm the location and who will be on the selection panel.  Most interviews will be with a panel of 3 people and be up to an hour in duration. Some interviews may include a practical element or test, a presentation, or be a group interview with other candidates. We’ll inform you of this prior to the interview.

Your interview will be designed to help you talk about and demonstrate your experience and capabilities as relevant to the role, and to help us understand the way you work and what you can bring to our organisation. We will ask behavioural questions that are aligned directly to our values, and role-specific questions reflecting the specific requirements of the position. They are designed to seek actual examples of how you work.

Here are our values:

• Achieve together
• Be courageous
• Care about our impact
• Deliver on commitments

We are a 2026 WORK180 Endorsed Employer and a 2024 Circle Back Initiative Employer.

To prepare your examples, think of key achievements in your current and previous roles that directly relate to and demonstrate how you meet the selection criteria for the position. 

We will ask you to use the SAO model when you respond to each question:

Situation - outline a specific situation. 

Action – describe the actions you took in response to that situation.

Outcome - describe the outcome or result.

Here’s a sample question and SAO response that links back to the selection criteria:

Position: Customer Liaison Officer

Selection Criteria: Excellent written communication skills, previous experience in a customer service role, ability to provide specialist advice and information

Question: Tell us about a time you have improved the provision of information to a customer or stakeholder.

Situation: As Customer Service Officer at XYZ organisation I was responsible for keeping all community members up to date with changes to legislation. A survey of community members showed that only 45% felt they understood legislation changes.

Action: I created a weekly Fact Sheet to provide information on the changes, which was emailed to members each Friday. I summarised the changes, with dot points of how each change impacted our operations. I used plain English and avoided jargon where possible..

Outcome: A follow up survey showed that 75% of members understood the changes 3 months after the implementation of the Fact Sheet – an increase in 30%.

Role specific/technical questions are designed to seek more information about your technical capacity. These questions may be behavioural and seek actual examples, or may ask you to talk about how you would approach a situation.

An example is “What steps would you take when assessing a new customer form?” or “Tell us about your understanding of the workplace health and safety legislation in Tasmania”.

You should prepare for these questions in the same manner as you prepare for the behavioural questions and have specific examples that demonstrate how you meet the selection criteria.