Get in touch
Need to report a fault?
Report a fault via our online fault form to let us know about the issue you are experiencing. If your fault is urgent, you can call us on 13 6992, 24 hours a day, seven days a week.
Online enquiry form
Use the form below to submit a general enquiry, compliment, complaint or feedback to TasWater.
Other ways to reach us
Phone
Please call us on 13 6992, or, if you are overseas, you can contact us on +613 6495 3000. We are available Monday to Friday, 8.30am to 5.00pm (AEST), excluding statewide and national public holidays. Or if you need to lodge a fault you can contact us 24 hours a day, seven days a week.
Language assistance
Please call 13 1450 for translation and interpretation services. We are available Monday to Friday, 8.30am to 5.00pm (AEST), excluding statewide and national public holidays.
Webchat
Use the chat button, at the bottom right hand side of any page of our website, to talk to one of our friendly customer service team. Webchat is available 9.00am to 4.30pm on our office business days, excluding statewide and national public holidays.
Post
If you need to contact us via post, please address your email to GPO BOX 1393, Hobart TAS 7001.
In Person
| Location |
Address
|
Opening Hours |
| Devonport |
18 Steele Street, Devonport 7310 |
9.00am to 4:30pm
Monday to Friday
|
| Launceston |
36 - 42 Charles Street Launceston 7250 |
9.00am to 4:30pm
Monday to Friday
|
| Moonah |
169 Main Road Moonah 7009 |
9.00am to 4:30pm
Monday to Friday
|
Check your balance
The 24/7 account balance phone service provides quick access to your account balance and due date anytime, without waiting on hold or needing to call during business hours.
How to use the service:
- Call us on 13 6992 from a mobile number linked to your account.
- From the main menu:
- Business hours: select Option 5: Account and General Enquiries, then choose Account Balance and Due Date.
- After hours: select Option 4: Account and General Enquiries, then choose Account Balance and Due Date.
- Enter your 9 digit account number when prompted.
- For security, you’ll receive a verification code via SMS — enter it to confirm your identity.
- Your account balance and due date will be read out automatically.
If your mobile number isn’t linked to your account or you don’t know your account number, a customer service officer can help update your details during business hours. If you are calling after hours, you’ll need to fill out the contact us form or follow up by phone or webchat during business hours.