Get in touch
Need to report a fault?
Report a fault via our online fault form to let us know about the issue you are experiencing. If your fault is urgent, you can call us on 136 992 24 hours a day, seven days a week.
Alternatively, you can use any of the below options to contact us in regard to any other enquiries.
Email
Contact us using our online enquiry form.
Phone
Please call us on 13 6992, or, if you are overseas, you can contact us on +613 6495 3000.
We are available Monday to Friday, 8.30am to 5.00pm (AEST), or if you need to lodge a fault you can contact us 24 hours a day, seven days a week.
Webchat
Use the chat button, at the bottom right hand side of any page of our website, to talk to one of our friendly customer service team. Webchat is available 8.30am to 4.30pm on our office business days.
Post
If you need to contact us via post, please address your email to GPO BOX 1393, Hobart TAS 7001.
In Person
| Location |
Address
|
Opening Hours |
| Devonport |
18 Steele Street, Devonport 7310 |
9.00am to 4:30pm
Monday to Friday
|
| Launceston |
36 - 42 Charles Street Launceston 7250 |
9.00am to 4:30pm
Monday to Friday
|
| Moonah |
169 Main Road Moonah 7009 |
9.00am to 4:30pm
Monday to Friday
|
Language assistance
Please call 13 1450 for translation and interpretation services.
General Enquiry Form
Use the form below to submit a general enquiry, compliment, complaint or feedback to TasWater. If you need to report a fault, please use our online fault form to let us know about the issue you are experiencing.
Find out about our
Privacy Policy here.