Contact us using our online enquiry form on this page.
Please call us on 13 6992, or, if you are overseas, you can contact us on +613 6495 3000. We are available Monday to Friday, 8.30am to 5.00pm (AEST), or if you need to lodge a fault you can contact us 24 hours a day, seven days a week.
Use the chat button, at the bottom right hand side of any page of our website, to talk to one of our friendly customer service team. Webchat is available 8.30am to 4.30pm on our office business days.
If you need to contact us via post, please address your email to GPO BOX 1393, Hobart TAS 7001.
9.00am to 4:30pm
Monday to Friday
Please call 13 1450 for translation and interpretation services.
Use the form below to submit a general enquiry, compliment, complaint or feedback to TasWater.
Report a fault via our online fault form to let us know about the issue you are experiencing. If your fault is urgent, you can call us on 136 992 24 hours a day, seven days a week.
There are many forms on our website available for you to submit directly to our customer services team. Or use our general enquiry form if your enquiry does not relate to one of the below.
Our Knowledge Hub contains hundreds of articles containing all sorts of information. Simply use the search bar below to find articles relevant to your query.
We are constantly monitoring the network, but our eyes can never be everywhere at once, so we always appreciate it when our customers take the time to report leaks to us.
Read more
Behind-the-scenes videos that look into how science, engineering and environmental science play a part in our operations to keep Tasmania's water flowing
Customers will receive a quarterly statement every three months. Our guide is designed to help you understand your bill, your water usage, and the assistance we offer.
Understand how property title information impacts your water and sewerage account and what is needed for smooth transitions during property ownership changes.
We are committed to providing our customers with high quality products and services to meet their needs. We welcome all comments and feedback that may assist us to provide our customers with the highest quality water and sewerage products.
Call 13 1450 for translation and interpretation services
13 6992
GPO Box 1393 Hobart Tas 7001