Concessions and Rebates
Eligible TasWater customers are entitled to receive the Tasmanian Government funded water and sewerage concession of up to
The concession is applied as per the guidelines published at http://concessions.tas.gov.au.
In addition to holding a valid concession card to receive the concession, you must be legally responsible for the account and occupy the property as your principal place of residence.
An application for a concession can be made at any time. The amount of concession is applied on a pro-rata basis from the day after we receive the application form.
If you receive a higher than average water usage charge as a result of an undetectable water leak, TasWater may provide you with a rebate of up to 50% for the portion of your water usage charge that exceeds your average water use for the property. To apply for the rebate you will need to provide TasWater with written evidence of an undetectable leak and subsequent repair. TasWater allows one rebate per property for the duration of ownership and is granted at TasWater's discretion.
We are required to verify your eligibility for a concession with Centrelink, which requires you to provide consent for us to share your information with Centrelink. All new applications for concession include this consent clause, however, many older applications did not include this step.
If active consent is required for your existing concession, we will be contacting you shortly.
TasWater offers a discount to:
The discount is equal to 200kL per annum at the prevailing volumetric tariff (pro rata to apply).
For home haemodialysis patients, your renal unit will ask permission to forward your account details to TasWater. This information will allow TasWater to apply the discount to your account.
For customers with other medical conditions, please contact our Customer Service team via e-mail on [email protected] or by phone on 13 6992 for further information.
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The Personal Information you provide will be used by TasWater Water and Sewerage Corporation (TasWater) to identify you as an account holder or authorised representative in order to carry out your request.
We will not disclose Personal Information on you to anyone else, unless you have given consent, or we are authorised or required to do so by law. Our Privacy Policy describes when this might occur.
Providing us with the requested information is not required by law. If you choose not to provide us with it may not be able to process your request.
Please see the TasWater Privacy Policy on our website (https://www.taswater.com.au/privacy) for more information about how we handle your Personal Information, how you can request to access or correct the Personal Information we hold about you, and who to contact if you have a privacy enquiry or complaint.
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