Concessions and Rebates
Eligible TasWater customers are entitled to receive the Tasmanian Government funded water and sewerage concession of up to
The concession is applied as per the guidelines published at http://concessions.tas.gov.au.
In addition to holding a valid concession card to receive the concession, you must be legally responsible for the account and occupy the property as your principal place of residence.
An application for a concession can be made at any time. The amount of concession is applied on a pro-rata basis from the day after we receive the application form.
If you receive a higher than average water usage charge as a result of an undetectable water leak, TasWater may provide you with a rebate of up to 50% for the portion of your water usage charge that exceeds your average water use for the property. To apply for the rebate you will need to provide TasWater with written evidence of an undetectable leak and subsequent repair. TasWater allows one rebate per property for the duration of ownership and is granted at TasWater's discretion.
We are required to verify your eligibility for a concession with Centrelink, which requires you to provide consent for us to share your information with Centrelink. All new applications for concession include this consent clause, however, many older applications did not include this step.
If active consent is required for your existing concession, we will be contacting you shortly.
TasWater offers a discount to:
The discount is equal to 200kL per annum at the prevailing volumetric tariff (pro rata to apply).
For home haemodialysis patients, your renal unit will ask permission to forward your account details to TasWater. This information will allow TasWater to apply the discount to your account.
For customers with other medical conditions, please contact our Customer Service team via e-mail on [email protected] or by phone on 13 6992 for further information.
Need help to understand how your outstanding debt is managed and what to do next? Find out more here.
We offer various methods of paying your account both online and offline. Find out more here.
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TasWater is bound by the Tasmanian Personal Information Protection Act 2004 and the Commonwealth Privacy Act 1988. We may collect personal information from you in order to enable us to provide water, sewerage and ancillary services to you. If we don’t collect that information we may not be able to provide a service to you, or process any application or complaint you make to us.We will only use your personal information in connection with our dealings with you - for example in relation to account billing and concessions, development applications and complaints.We will not use your personal information except for the purpose for which it was collected, nor will we disclose it to any other person except as permitted or required by law. This may include disclosure to contractors and agents we engage to perform or assist in a relevant function or activity, or, where necessary, to other public sector bodies for the efficient storage and use of the information.At all times your personal information will be managed in accordance with the Personal Information Protection Act and the Privacy Act. To understand more about our obligations, and your rights, including your right to request access to personal information we hold about you, please see the information on our website at www.taswater.com.au/About-Us/Governance-and-Policies, email our Privacy Officer at [email protected]. or request in writing to the Privacy Officer, Taswater, GPO Box 1393, HOBART TAS 7001.
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Or call us on: 13 6992
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