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Family and domestic violence support

We're here when you need us

If you are experiencing family or domestic violence, you are not alone. We understand how deeply this can affect your safety, wellbeing, and financial security. That’s why we have confidential services in place to support you and give you options during this difficult time.
You can also find out more by downloading our Family and Domestic Violence policy (PDF 214.8KB).

Help is available

If you need support right now, please reach out today by filling in the form on this page. You can also call 13 6992 and ask for the Customer Support team. If we are not available to take your call, please request a call back at a time that suits you.

 

When you reach out to us, you can expect the following service and assurances from our dedicated and friendly team:

 

  • Security upgrades on your account
  • 100% confidential service
  • Additional password protections
  • Access to a dedicated line
  • Small, friendly team
  • You only need to tell your story once
  • Assistance with assessing eligibility for debt relief

There is always help and support available if you need it. We have provided a list of domestic violence hotlines you can call, and you can also visit Services Australia for an up to date list of hotlines and other resources.

Reach out to our team

Your information will be sent to our small, friendly team and handled with the strictest of confidence. You will only need to tell your story once.

Your details
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Phone number
Email address
Privacy collection statement

The Personal Information you provide will be used by Tasmanian Water Corporation Pty Ltd (TasWater) to identify you as an account holder or authorised representative in order to carry out your request. 

We will not disclose Personal Information on you to anyone else, unless you have given consent, or we are authorised or required to do so by law. Our Privacy Policy describes when this might occur.

Your information is handled in the strictest of confidentiality by our small TasWater Assist team. We have internal processes to ensure your data does not remain on our system after your form is submitted. 

Providing us with the requested information is not required by law. If you choose not to provide us with it may not be able to process your request.

Please see the TasWater Privacy Policy on our website (https://www.taswater.com.au/privacy) for more information about how we handle your Personal Information, how you can request to access or correct the Personal Information we hold about you, and who to contact if you have a privacy enquiry or complaint.

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Need some help paying your bills?

We understand that water and sewerage bill concerns can sometimes feel overwhelming. Living costs are high and many people are struggling to make ends meet — some for the very first time. Our small, friendly team is here to help when you need us.

You can also download a copy of our financial hardship policy (PDF 89.1KB) for more information.

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