Other options we offer, that our team can also talk to you about:
One-off payment extension
If you need a little bit more time to pay your bill, get in touch. One-off payment extensions are simple to arrange and there are no extra fees. You can contact our Customer Service team directly to arrange a suitable date to pay your bill.
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Payment arrangements
We also offer different payment arrangement options. This includes direct debit to help you keep on top of future bills. Our friendly Customer Service team will be happy to discuss options available to you for payment arrangements, or direct debit.
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Undetected leak
Customers with an unusually high bill due to an undetected leak at their property may be eligible for a one-off discount to cover some of the extra cost. For more information, or to apply for a water leak rebate, you can refer to our 'Concessions and Rebates' page.
More Information
Medical conditions and life support machines
We offer a rebate on water usage charges for customers with a diagnosed medical condition requiring heavy water usage. You can contact our Customer Service team who will be happy to discuss your needs further, and how we can help.
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Centrepay
Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment.
You can start or change a deduction at any time. The easiest way to do it is through your Centrelink account online in myGov.
Go to servicesaustralia.gov.au/centrepay for more information
Concessions
Eligible concession card holders can contact us to discuss the Tasmanian Government funded water and sewerage concession. You can apply for a government concession rebate online, or by contacting our Customer Service team directly on 136 992.
Apply for Concession