TasWater Assist Water bill worries? We understand that water and sewerage bill concerns can sometimes feel overwhelming. Living costs are high and many people are struggling to make ends meet — some for the very first time. Our small, friendly team is here to help when you need us. Reach out today. Use the form below, or give our team a call on 13 6992 Reach out to our team Contact us using this form so we can discuss how we can help you keep on top of your TasWater bill. Your Details Account number* - required First Name* - required Middle Name Last Name* - required Phone Number* - required Email Property address* - required Preferred contact time* - required [Select option] 8.00am - 11.00am 11.00am - 2.00pm 2.00pm - 5.00pm Any time Preferred contact method* - required [Select option] Email Phone How can we help? Tell us what you need from us. This may include information such as whether you need support in the short or long term, or what your ability is to pay your account. Please include any information you consider relevant to your circumstances so we can best support you. Add your details here* - required How did you hear about TasWater Assist? Tell us how you found out about our program* - required [Select from list] Bus banner TasWater newsletter TasWater office reception Email Newspaper / magazine Online advertising Radio Social media (YouTube, Instagram, Facebook) Spotify TasWater brochure TasWater website Prefer not to say Other Declaration By submitting this online form you acknowledge and understand the way TasWater collects, uses and discloses your personal information as set out in our privacy collection statement. I agree* - required Mandatory field(s) marked with * How 'TasWater Assist' works You can either fill in the form on this page. Or call us on 13 69 92. Here’s what to expect: No long waiting times, and you’ll only need to explain your situation once. Your account number is handy, but no paperwork is needed when you call. There are no fees, and we’ll pause any overdue charges and debt collection once you reach out. Your privacy matters — everything you share with us is kept confidential. We’re here to help, so don’t hesitate to get in touch. Documents TasWater Assist Brochure (PDF 359KB) TasWater Assist Terms and Conditions (PDF 276.9KB) The right solution for you TasWater Assist is not new, but it might be new to you. It’s our way of supporting Tasmanians to manage their water bills. It’s simple, personalised and it works. We will help you manage your payments, with no fees or charges and 100% confidentiality. Every situation is different. You’ll work with our supportive team to find a simple plan to help manage your water payments. Options unique to our TasWater Assist program include: Personal support - We can arrange a virtual or face to face meeting to discuss options. Tailored payment arrangements - We can arrange a payment plan that works for you, like smaller more frequent payments, with no extra fees. Financial counselling services - We can connect you with financial counselling services to help you take control of all your household bills. Support for customers experiencing family violence - We can offer additional support for people experiencing domestic or family violence Other options we offer, that our team can also talk to you about: One-off payment extension - If you need a little bit more time to pay your bill, get in touch. One-off payment extensions are simple to arrange and there are no extra fees. Payment arrangements - We also offer different payment arrangement options. This includes direct debit to help you keep on top of future bills. Undetected leak - Customers with an unusually high bill due to an undetected leak at their property may be eligible for a one-off discount to cover some of the extra cost. Medical conditions and life support machines - We offer a rebate on water usage charges for customers with a diagnosed medical condition requiring heavy water usage. Centrepay - Do you receive a Centrelink benefit? Centrepay is a voluntary bill-paying service you receive for free. Ask us how to arrange regular deductions. Concessions - Eligible concession card holders can contact us to discuss the Tasmanian Government funded water and sewerage concession. More Information Concessions and Rebates Eligible TasWater customers are entitled to receive the Tasmanian Government funded water and sewerage concession. Apply online now. Read more Outstanding debts Need help to understand how your outstanding debt is managed and what to do next? Find out more here. Read more Understanding my bill Customers will receive a quarterly statement every three months. Our guide is designed to help you understand your bill, your water usage, and the ass ... Read more