Switch to TasWater eBilling

You can now choose to receive your TasWater bills and notices via e-mail, BPAY View or even direct to your SME Account Software!

This is a faster, safer and more secure way to receive information from us. And did we mention it's better for the environment too?

There are many benefits to switching from paper to digital bills, so make the change now!

Can I have my notices sent to multiple email addresses?

No. All notices must be sent to one email address per account.

Multiple email address subscription is supported via Payreq using the Multiple Accounts option above

Can I register for e-billing before I receive my first TasWater bill?

Yes. If you can subscribe as soon as the change in ownership has been processed following settlement. Subscribing early allows you to receive your first digital notice by email.

Can I register for both email delivery and BPAY View?

No. Digital notice email delivery is used in preference to BPAY View. If you would like to switch from email delivery to BPAY View, be sure to contact one of our customer service team members to suspend your digital notice subscription.

Can I update my email address?

Of course! Please contact one of our customer service team members to update this for you.

Can I switch back to paper notices?

Yes. Please contact one of our customer service team members who will assist in confirming your mailing address and ending your digital notice subscription.

What support can TasWater offer me if I’m having trouble paying my bill? 

We understand that a change in circumstance can make it difficult to pay your bills. But not to worry because this is where our Customer Support Program can help. We have a dedicated team who can work with you to create a customised solution that meets your individual needs, no matter if that’s help in the short- or long-term.

If you’re looking for support, contact us here.

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