Price and Service Plan

Our Price and Service Plan 3 (PSP3), has been extended for 12 months until 30 June 2022.

This will see a 3.5 per cent price increase for the financial year beginning 1 July 2021.

PSP3 is TasWater’s three-year blueprint to maintain the delivery of clean and safe drinking water, improve environmental outcomes and secure enhanced customer service results while keeping bills as affordable as possible. Our full PSP3 document is available here.

Please note that PSP3 lists the maximum prices, refer to Water and Sewerage Charges for actual prices.


PSP3 Extension information

Download our PSP3 Extension information document here for more information about the price and service increase for the Financial Year 2021-22. This document provides more information about the increase and provides detail on how we are working hard to give you value for money.

Following the economic and financial impacts from the coronavirus (COVID-19) pandemic on TasWater and our customers, the Premier of Tasmania requested an extension to PSP3 for an additional year. PSP3 will now conclude 30 June 2022, with PSP4 to cover the period 1 July 2022 through to 30 June 2026.

PSP3 was prepared with significant community consultation and input from key regulators, which included telephone surveys, focus groups and an issues paper where customers could write in and share their thoughts. In response, PSP3 sets out the standards of service TasWater will provide and the outcomes we will deliver to customers by 2021. For the extension year (FY2021/22) we will provide a summary paper for customers outlining customer outcomes and our operating and infrastructure expenditure.

PSP3 also lists the maximum prices we can charge as determined by the Tasmanian Economic Regulator (TER). TasWater works closely with Councils, its Owner Representatives, and the State Government to ensure prices are kept as affordable as possible for our customers.

  • The Memorandum of Understanding (MOU) between State Government, TasWater Owners Representative Group and TasWater, reinforced this focus, and reduced price rises even further with a price freeze for FY2019/20, including price transition
  • An additional amendment was made in FY2020/21 to freeze prices, including price transition, to support our customers through the COVID-19 pandemic

Visit our PSP3 Extension questions and answers page for more information.

PSP supporting documentation

2018-21 Price and Service Plan - Customer Contract
2018-21 Price Service Plan - Water and Sewerage Network Charges Policy
2018-21 Price and Service Plan - Land Development Policies
2018-21 Price and Service Plan - Trade Waste Policy

Additional information about the 2018 Price Determination Investigation, or the Economic Regulator more generally, can be accessed via the Regulators website at www.economicregulator.tas.gov.au

 

 

Django PSP

Customer support program
TasWater has a range of programs to support our customers who may be experiencing financial hardship. We have a dedicated Customer Support Program team who can work with individual customers to create solutions that meet their needs, whether it is in the short or long-term. For more information click HERE.

Further information regarding charges and your account can be found here.
In addition, PSP3 details the approach TasWater will take for a number of serviced related matters described in the policies below.

 

PSP4

The price increase detailed above is separate to the PSP4 process, which was submitted to the Tasmanian Economic Regulator (TER) on Thursday, 1 July 2021 – after which there will be a period of public consultation. PSP4 will cover our pricing from Friday, 1 July 2022 until 30 June 2026. Customers will be able to provide feedback to TER as part of this process. For more information on PSP4 click here.