Our Price and Service Plan 3 (PSP3), has been extended for 12 months until 30 June 2022.
This will see a 3.5 per cent price increase for the financial year beginning 1 July 2021.
PSP3 is TasWater’s three-year blueprint to maintain the delivery of clean and safe drinking water, improve environmental outcomes and secure enhanced customer service results while keeping bills as affordable as possible. Our full PSP3 document is available here.
Please note that PSP3 lists the maximum prices, refer to Water and Sewerage Charges for actual prices.
PSP3 Extension information
Download our PSP3 Extension information document here for more information about the price and service increase for the Financial Year 2021-22. This document provides more information about the increase and provides detail on how we are working hard to give you value for money.
Following the economic and financial impacts from the coronavirus (COVID-19) pandemic on TasWater and our customers, the Premier of Tasmania requested an extension to PSP3 for an additional year. PSP3 will now conclude 30 June 2022, with PSP4 to cover the period 1 July 2022 through to 30 June 2026.
PSP3 was prepared with significant community consultation and input from key regulators, which included telephone surveys, focus groups and an issues paper where customers could write in and share their thoughts. In response, PSP3 sets out the standards of service TasWater will provide and the outcomes we will deliver to customers by 2021. For the extension year (FY2021/22) we will provide a summary paper for customers outlining customer outcomes and our operating and infrastructure expenditure.
PSP3 also lists the maximum prices we can charge as determined by the Tasmanian Economic Regulator (TER). TasWater works closely with Councils, its Owner Representatives, and the State Government to ensure prices are kept as affordable as possible for our customers.
- The Memorandum of Understanding (MOU) between State Government, TasWater Owners Representative Group and TasWater, reinforced this focus, and reduced price rises even further with a price freeze for FY2019/20, including price transition
- An additional amendment was made in FY2020/21 to freeze prices, including price transition, to support our customers through the COVID-19 pandemic
Visit our PSP3 Extension questions and answers page for more information.