PlanBuild Tasmania

Enquiry Service:

The PlanBuild Tasmania Enquiry Service is available to everyone and will provide information such as planning zones, codes applicable and other information that affect the selected property including TasWater on Tasmanian properties.  A property report can be downloaded and is a great place to start before commencing any development. You can also request advice from TasWater if any of your questions are not answered.

Application Services:

From 12 August 2024, customers developing in the Hobart City Council area will be able to lodge and track their TasWater development applications through the PlanBuild Tasmania Applications Service.

From the 12 August 2024, the below applications for developments in the Hobart City Council municipality will need to be lodged through PlanBuild:

• Application for 56W Consent
• Application for Certificate(s) for Certifiable Works
• Application for Certificate of Water and Sewerage Compliance
• Application for Engineering Design Approval
• Applications to Amend any approved applications

Applications for connections and disconnections, shutdowns, or loose supply items, will still need to be lodged through TasWater’s Application for Development Services, as well as all applications for developments outside of the Hobart City Council area. 

The roll out strategy for the Department of Justice PlanBuild Tasmania is aligned with the relevant Local Government Authority's (LGAs) requirements. Some LGA's will come on board sooner than other, however the rollout program of work is across different stages, up to the end of 2027.

We understand that it can be challenging when a process changes and since the development process can be quite technical, we always recommend seeking assistance from your designer, consultant, builder, or other relevant professional who has experience with this process.

If you need assistance when using PlanBuild Tasmania portal, please see where to go for assistance below depending on the issue you have:

Self Help and Training Guides:

There are quick reference guides, application guides and eLearning available that may assist you in using PlanBuild Tasmania portal including how to register, completing an application, and tracking the progress of an application.

Click here to access the self-help and training guides through PlanBuild Tasmania.

Application Support

If you have a question about an active application you currently have with TasWater, or need information about the application process or applying, you can contact us using our online enquiry form, or call us on 136 992 Monday to Friday 8.30am - 5.00pm.

Technical Support

If your question does not relate to an application and requires technical support, you can contact the PlanBuild Support team to assist. This may include reasons such as system issues or queries.

Click here for technical support directly through PlanBuild Tasmania.

You can contact TasWater directly through our contact us form. Your enquiry will be sent directly to one of our Assessment Officers who will be in touch.

You can call and speak to one of our helpful Customer Service Officers on 136 992, alternatively you can use our contact us form, which will be directed to one of our Assessments Officers who will be happy to help you with your enquiry.

As PlanBuild was rolled out on 12th August 2024, if your approved works were prior to this date you are able to access these by contacting TasWater on 136 992 or via our online enquiry form, and we will send you copies of your approved works.

If your approved works were submitted directly through PlanBuild Tasmania portal on or after 12th August 2024, you will see these by logging into the portal and reviewing your applications.