Connections to TasWater infrastructure
In the course of development, a new connection, upgrade or removal of a connection may be required to TasWater’s infrastructure.
In most circumstances, a Planning Permit (including a Submission to Planning Authority Notice (SPAN)) or Certificate for Certifiable Work (Building) and/or (Plumbing) is required, that condition connection requirements.
TasWater Service Connections
TasWater service connections are classified as either standard or Non-standard and the timeframe and relevant fees depend on the type of connection and its classification.
Standard Connections are simple connections for single dwellings and cover the most frequently requested activities by customers such as a 100mm sewer connection, water meter relocation under 3 metres, 20mm or 25 mm water connection/disconnection or 20mm water meter supply and installation. A typical standard connection is a 20mm water connection for a residential dwelling in a suburban area.
Non-Standard Connections are connections that are larger than those above and more complex in nature; they typically require significant civil and planning requirements, for example; extensive excavation or directional drilling, road works and gaining permits and approvals from road and other authorities. Typical non-standard connections involve works in a Central Business District, City or Town or near/under a road.
Applying for Connection to TasWater’s infrastructure
If you require a disconnection, a new connection, an adjustment or relocation of an existing connection to TasWater infrastructure, or a new water meter or meter’s, a Development Services application form for Water and Sewerage connections must be submitted. The form can be found here. It is important you fill out all the required information for your connection including the date the works are required and the site contact name and number. This helps our contractor get in contact to find out any particular requirements you may have and for us to program the connection for when you require it.
If you would like information of the likely costs and/or timeframe of your connection prior to making an application, you can submit a Connection Enquiry by emailing TasWater on email@example.com.It's helpful to attach a sketch, plan and brief cover note of your proposal in order for our response to be as accurate as possible.
Fees and Timeframes
If your connection is a standard connection you are able to determine the fees for that connection here. Valid applications for a standard water and/or sewer connection will be actioned within 10 business days of application, but it is important to note that where the physical characteristics or location of the property require the application of unusual or unusually costly infrastructure, design, or installation techniques in order for the connection to be made, this timeframe may be difficult to achieve. In this case, you will be contacted by a TasWater officer who will discuss the issues with you.
If your connection is non-standard, a fee will be provided once the connection has been investigated and the scope of works has been determined. For this to occur TasWater will issue a Request for Quotation to one of our Accredited Contractors and they will provide a cost and a date that the works will be performed. We will then provide you with a copy of the quote and you are able to discuss the cost and time-frame with the contractor directly. The quote will be valid for 30 days and if you do not accept it within that period, a new quote will be required. This may also mean a re-application for your connection.
What you will receive with a connection.
A connection includes everything you need to have a functioning water and/or sewer supply to your development, but there may be additional components that TasWater will not supply as part of the works. For example, an above ground meter assembly may require a vandal proof cage installed as part of the works but the cage and concrete slab is not part of the included works and is the property owner’s responsibility. In addition, a water meter in a driveway requires a trafficable lid and surround and this is not installed as part of our standard connection service. Our Property Connection Standard Drawings detail the different connection types and also show TasWater’s responsibility.
In addition, a single water connection can (at sizes above 20mm) include more than one water meter, and this will be required where multiple dwellings are being constructed such as a unit or strata development.
For the most common connection types;
- Standard 20mm water connection in an eligible location as per the Locational Limitations includes the connection to the water main terminating with an isolation valve and water meter inside a standard PVC box at the location specified on the TasWater endorsed plan.
- Standard 25mm water connection in an eligible location as per the Locational Limitations includes the connection to the water main with either;
- An isolation valve and 25mm water meter inside a standard PVC meter box at the location specified on the TasWater endorsed plan; or
- A manifold and two 20mm water meters each with an independent isolation valve and standard PVC meter box at the location specified on the TasWater endorsed plan.
Additional water meters beyond the single 25mm or two 20mm meters supplied with the service are charged at the cost of a standard 20mm water meter supply and installation or as loose supply as requested by the customer for each additional meter (up to a maximum total of four 20mm water metres on the manifold).
TasWater has a number of data and technical requirements to ensure our Geographic Information System (GIS), billing, safety and asset teams have everything they need to improve our service and the fee you pay for a connection also pays for the administration and upkeep of those records.
TasWater is happy to answer any questions you may have about a new Service Connection, please send us your questions and suggestions by emailing: firstname.lastname@example.org
For an Application for Land Information Certificate please click here.