Commercial Trade Waste Customers

For all trade waste enquiries please call the Trade Waste Hotline on (03) 6422 5444 or email tradewaste@taswater.com.au

Commercial trade waste customers are businesses that discharge low to medium risk trade waste to sewer. For detailed categorisation please see our Customer Category Guidelines (PDF 220.4KB).

Category 1 Trade Waste Customer means a customer discharging low volume and low impact Trade Waste which is minimal risk to the Sewerage Infrastructure and can be managed through cleaner production methods.
Category 2 Trade Waste Customer means a customer discharging low to medium volume and low impact Trade Waste which requires physical pre-treatment at the source to make it acceptable for discharge to the Sewerage Infrastructure, and includes those customers in subcategories 2A, 2B and 2C as set out in the Price and Services Plan.

What does my business need to do?

Prior to commencing their business activity, trade waste customers must obtain a Trade Waste Consent to legally discharge into TasWater’s sewerage network[1]. This is
written approval from TasWater that sets the conditions and requirements under which a customer can discharge trade waste in to our network. The conditional acceptance of trade waste ensures we can safely collect, transport and treat the trade waste. If you believe your business is generating trade waste, please follow the steps below to apply for a Trade Waste Consent:

• 1. Complete a trade waste application form 
• 2. Submit the application form. Fees apply

• 3. We will contact you.

  One of our representatives will contact you about your application to:

  Explain your rights and responsibilities and answer any questions and arrange an onsite inspection of your premises to determine if a pre-treatment system should be installed or upgraded in order to meet TasWater’s trade waste requirements.


• 4. Install/upgrade a pre-treatment system if required
  If the onsite inspection identifies it is necessary to upgrade or install a compliant pre-treatment system to meet trade waste requirements, TasWater will issue a Trade Waste Notice and provide guidance on the options available to complete the upgrade/installation. TasWater trade waste customers have an agreed time frame from the date they receive their notice to install the pre-treatment systems. Please find our pre-treatment guideline and typical pre-treatment drawings via the forms and fact sheet page here.