How we respond to faults

It's common for water to appear cloudy or discoloured after repairs due to air entering and sediment having a chance to settle while the water may have been shut off.  We recommend running the tap closest to your water meter for 10-15 minutes until the water runs clear.  If the discolouration persists, please report a fault through our online form, or call us on 136 992 for further investigation.

Note: the average cost of running your tap for 15 minutes is approximately $0.30.

For water leaks, if the leak is identified as occurring on the property side of the meter, it is considered to be an issue with your private plumbing. 

For sewer problems, if the blockage or overflow is located on the property side of the sewer inspection opening, this indicates a private plumbing issue.  

Additionally, discoloured water is considered a private issue if it originates from copper or galvanised pipes on your property.