Water meters

Reading your meter

Lift the flap on the top of your meter to reveal the current reading.  It will look something like this (if you have an older meter the colours on the dials might be different). 
The numbers with the white background represent kilolitres.  The numbers on the red background show your water usage in litres. 

New meter

Old meter

Water meters benefit the environment
The introduction of water meters has noticeably reduced household water use.  With water meters, customers are now able to better monitor and reduce the water they use both inside and outside the home.
In Tasmania, TasWater is the 12th largest user of power in the state.  By installing water meters we have helped reduce our carbon footprint in the following ways:

  • with lower water use, TasWater has less need to pump vast amounts of water, lower electricity use and treatment costs and uses a lower quantity of treatment chemicals
  • by detecting hidden leaks in the system, pumping and treatment can be further reduced leading to additional environmental benefits
  • at the other end of the water cycle, benefits arise with decreases in sewage treatment and pumping, this means that less waste is returned back into the environment
  • old water meters will be recycled and parts used in the manufacture of new meter

     

Wasting water

A dripping tap may not seem like much of a problem, but it could potentially be wasting as much as 50 litre of water every day. The table below shows some of the most common ways in which water goes to waste around the house, costing you money and putting unnecessary strain on the system.

Item Water wasted
Dripping tap 5 - 50 litres per day (2 - 18kL per year)
Leaking toilet 5 - 100 litres per day (2 - 36kL per year)
Leaving a tap running 9 - 20 litres per minute

A kilolitre is equal to one thousand litres - an average household will use approximately 200 kilolitres per year.  As illustrated above, the numbers with the white background represent kilolitres.  The numbers on the red background show your water usage in litres.  TasWater calculates your water usage bill in kilolitres only, so for the example above you would be billed for 13 kilolitres.  The litre numbers are for test purposes, including testing for water leaks and meter accuracies.

Why do I have a water meter?
Water meters are installed on properties to record how much water is being used.  Under the Water and Sewerage Industry Act 2008, TasWater is required to charge customers based on two part pricing, that is, a fixed service charge and a water usage charge.  Water meters are the property of TasWater and we are responsible for maintaining the meter.

Where is my water meter located?
The meter is usually located just within the boundary of the property, where the property's water supply connects to our mains.  If you cannot locate your water meter, an application for the location can be made to TasWater on 13 6992.

How often will water meters be read?
Your meter will be read quarterly by an authorised TasWater representative.  Representatives will read the meters between the hours of 7.00 am and 7.00 pm Monday to Friday.  If for some reason the reading is missed or the meter is unable to be read, you will receive an estimated reading.
If we have over or under estimated the reading, your statement will be amended accordingly when the next reading occurs.
This will ensure that your account is adjusted to make certain  that you are charged the correct amount.

Who has access to my water meter?
Authorised TasWater representatives, including our Meter Readers and Operations team for maintenance purposes, and our contractors who are replacing old or redundant meters.  If TasWater needs access to your property to read your meter, but the water meter cannot be accessed and a reading cannot be obtained, we will issue a statement based on an estimated water usage from previous usage data. 

Please note, no alterations or adjustments will be made to the estimated read on the statement until the next actual reading is obtained by a TasWater representative. 

In the event that a water meter cannot be accessed for any reason, an application can be made to TasWater for the relocation of the water meter or the installation of a remote reading device. Relocation of meters requires lodgement of an application to TasWater and payment of associated fees.

What happens if my meter is not accessible?
It is the property owner/occupier's responsibility to ensure safe and easy access is available for TasWater representatives to read and maintain meters on your property.  Failure to do so may result in the owners being charged for any costs associated with clearing the area.

How do I arrange a special water meter reading?
To arrange for a special water meter reading please call TasWater on 13 6992.  The current cost for a special water meter reading can be found under fees and charges.

Submit a meter read
Mandatory field(s) marked with *

Sometimes our meter reading team is unable to collect an actual meter read – usually due to one of the following reasons, where:

a meter is unsafe to read
there evidence of an animal
we cannot access a meter ie locked gates
a meter is broken which includes faulty electronic reading devices
When this occurs, we are happy to receive a customer provided read.  On those occasions where we leave a postcard and a customer read is not provided within two days, usage of the account will be estimated.
Estimating usage is commonly used by most utilities in some circumstances and is not new to TasWater. Estimations are based on the actual historical usage of the property and will not disadvantage our customers. While we endeavour to be as accurate as possible, there may be some discrepancies which will self-correct with the next scheduled actual read.  

  

 

 

Sub Metering

The following describes our approach and policy to water sub-metering of existing and new strata schemes and multi-unit properties.
Sub-metering means measurement of water consumption by a lot within multi-unit or strata scheme property, in addition to the master meter at the connection point to our infrastructure.
A master meter is the meter installed at the connection point and measures the total volume of water supplied to a property. Sub-meters are individual water meters that measure water usage downstream of a master meter.
Further details are available in our Sub-metering Policy, section 4 of the Water and Sewerage Network and Charges Policies. The policy has been approved by the Tasmanian Economic Regulator as part of its 2018 Price Determination.

Sub metering multi-unit (not strata titled) properties

There is no legislative requirement to meter sub meter individual units.

All multi-unit properties will have a master meter installed at the connection point. We will use the master meter for our charges. The owner of a multi-unit property has the option of installing sub-meters for each unit. Third parties can install and read these meters on behalf of the owner.

New multi-unit properties
We may, at our discretion, approve each unit being individually and directly connected to our water reticulation main. In this case each individual connection is a master meter for the purposes of this policy.
In existing strata schemes, all lot owners in a strata scheme must agree to sub metering.
In existing strata schemes and multi-unit properties the ability to sub-meter is dependent on plumbing being suitable for sub-metering. For new developments,  property owners are encouraged to consider installing plumbing that will support future sub-metering.

Strata Title Sub Metering
New strata schemes will be metered in one of the following ways:

  • Single master meter only; or
  • Master meter and sub-meters.

New strata title properties will have to install one master meter on the connection entering the property.  Strata property owners have the option of electing to have individual sub meters installed to service each dwelling.

Prior to sub-metering a property the owners need to arrange for a vote of lot owners on whether to install sub-meters and obtain all lot owners’ agreement before TasWater will proceed with any request.
Under the Strata Titles Act it a Body Corporate comes into existence automatically on registration of the strata plan by the Recorder of Titles.  The Body Corporate is made up of all owners of a lot in the strata scheme.  TasWater only acknowledges a Body Corporate, not individual owners.  Where there is no common property, no interposing pipe work and no requirement for a master meter we may, at our discretion, approve each lot being individually connected to our water main.

Billing

The cost of the fixed water charge will be apportioned according to unit entitlements (registered on title with the Lands Title Office).
Should all lot owners’ agree to install sub-meters, , it is important to note that each property owner will be required to pay full individual residential service charge per sub-meter, typically 20mm.
To apply to install sub-meters, please submit a Development Services Application Form, We recommend that you  engage a plumber to confirm that the existing internal plumbing at the property can sustain the installation of sub-meters.
Should all owners in a strata scheme agree to sub-metering and the sub-meters have been installed, the body corporate can provide us with a copy of a unanimous resolution authorising billing to be based on the sub-meters. This written confirmation must occur prior to any change of the billing configurations. We will then cease billing from the master meter and commence billing from the sub-meters. 
For all metering arrangements, please refer to our guidelines here.

What will the bill look like?
Common ground usage will appear as a separate line item on the front of an account showing share of the usage (share in kilolitres (kL), Water Usage rate and period of usage).
Meter details, readings and dates will appear on the back as a separate line item under any other meter detail (see below).
A message will also appear on the back of the account highlighting that this is the share of usage for a specific meter.

Sub metering bill graphic