TasWater does not directly operate any water cartage services; however there are a number of water carriers operating across the state who deliver water. Water carters are required to be licensed and registered through the local council in the areas they operate. Contact details for most carriers can be found under Water Carters in the Yellow Pages.
Information for Water Carters
There are specific requirements and conditions for accessing water from TasWater's reticulation system. It is illegal to access TasWater's network through hydrant points or fire services for water other than for firefighting purposes.
Water carters must verify that vehicles used for delivery of domestic drinking water have been certified with their relevant Council’s Environmental Health Officer.
Water carters must meet the Tasmanian Water Quality Guidelines as directed by the Director of Public Health under the Public Health Act 1997.
TasWater requires water carters to maintain a current public liability insurance policy, which cover extends to the supply of water, taking of water and all other activities for any single event, or series of claims arising from a single event.
To obtain an electronic key to access fill stations you need to complete an application. Once you have completed the application, and agreed to the terms and conditions of use, you can email it to TasWater at enquiries@taswater.com.au. If you do not have access to email, you can post the completed form to TasWater GPO Box 1393 Hobart TAS 7001.
General Public Use
The public is also able to use water fill stations, unless the water filling station has been assigned for registered water carters only.
An electronic key is required to access water from a public filling station. To obtain an electronic key you need to complete an application.
Once you have completed the application, and agreed to the terms and conditions of use, you can email it to TasWater at enquiries@taswater.com.au. If you do not have access to email, you can post the completed form to TasWater GPO Box 1393 Hobart TAS 7001.
To use a water filling station you will need a female cam lock fitting and hose, unless a hydrant connection is available. All filling station locations and the fitting sizes required are listed here Public water filling stations locations and connection sizes (PDF 650.9KB).
As a point of safety, when filling from a public water filling station, it is recommended that you connect your hose fitting directly at the Cam Lock connection with the cam lock connection on your water container or tank. Generally, a 1,000 litre container will have a 50mm cam lock connection at the bottom of the container.
When filling up from the container’s cam lock, open the cap on the top of the container.
The picture below provides an example of the cam lock hose fittings and connections required for a safe fill.
Account Electronic Keys
With the account electronic key option, customers are able to use their electronic key at most electronic filling stations in Tasmania, unless designated for registered water carters only. AVDATA Australia will send you monthly invoices, which shows where you have obtained water, how much water has been obtained and all charges associated with the supply.
Invoices are issued monthly for usage during the previous month. Some usage may fall outside the period if there has been a delay in obtaining data. Accounts must be paid in full within 21 days of billing and if not paid by that date, will become overdue for payment.
You will be required to make a one off $50 deposit on the account electronic key. On the return of the electronic key, TasWater will return your deposit if the electronic key is not damaged.
Water charges for filling stations are regulated and are set at $1.6944 per Kilolitre (FY 2021/2022). AVDATA Australia may also charge a statement fee on the invoice.
Electronic Key Requests
If you require an electronic key to use at a TasWater water filling station, you will need to fill out the appropriate application form:
• Application form for the general public: Prepaid Electronic Key Application Form (PDF 1.2MB)
• Application form for water carters and large users: Account Electronic Key Application Form (PDF 595.5KB)
Once you have filled out the form, and read the terms and conditions of use, you can email the form to TasWater at enquiries@taswater.com.au. If you do not have access to email, you can post the completed form to TasWater GPO Box 1393 Hobart TAS 7001.
Once we receive your application, we will assign and process your electronic key and advise AVDATA Australia, who will energise your electronic key.
Your assigned electronic key will be sent to you, with your application form as your copy, via registered post to the postal address on your application form. You will also receive an invoice for the electronic key deposit. If a prepaid electronic key was requested, the invoice will also include the initial credit amount placed on the electronic key.