Customer Knowledge Hub

    How can I pay my bill?

    Learn how you can pay bill online, eNotices, direct debit, phone or in person

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    How can I switch to getting my bills my email?

    Swap from receiving your bills in the mail to getting them straight to your inbox, but using our simple online form.

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    Do I need to notify TasWater when selling or buying a property?

    In most cases, you don’t need to notify TasWater of a property sale. We have an agreement with the Australian Institute of Conveyancers for your conveyancer or solicitor to inform us about the sale.

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    Why did I get an estimated bill?

    If we are unable to read your meter due to restricted access, the variable usage charge on your bill will be estimated based on your previous usage. You can submit your own meter reading using our onl ...

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    What do I do if my pipes freeze?

    It’s not uncommon for temperatures to drop below zero degrees in the colder months in Tasmania. Check out our Frozen Pipes page for top tips on what to do.

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    How is backflow prevented?

    An authorised plumber can fit a backflow prevention device to internal plumbing to rectify backflow issues. Find out more on our Backflow page.

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    How do I update my contact details?

    If you think we have some outdated contact details on your account, you can let us know using our online form.

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    What do I need to do if I'm building a new home?

    We're responsible for approving any relevant water and sewerage infrastructure in Tasmania. Check out our Building and Development page.

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    Where can I lodge a development application?

    You can use our online development application form for most building or plumbing projects.

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    Where can I make a complaint?

    Share your feedback or lodge a complaint about TasWater's services. Help us improve by letting us know your thoughts through our online form or by contacting us directly.

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    Where can I find out about the big building projects?

    Our community engagement website, Your Say is the place to discover and access our latest projects. Share ideas and have your say about the TasWater projects that matter the most to you.

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    Where can I find the latest alerts, interruptions and outages?

    Take a look at our Current Interruptions page to find out the latest information on all planned and unplanned interruptions to water and wastewater services.

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    How do I know what stage of water restrictions is currently in place?

    Water restrictions

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    What are biosolids? Are they safe?

    Biosolids are important renewable resources used in agriculture and industry. More than 99% of TasWater’s biosolids are beneficially reused. Learn more on our Reuse Projects.

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    Who deals with a blockage?

    We're responsible for maintaining pipes up to the connection point, usually the meter or the first valve near your home's boundary. Learn more on our Blockages and Leaks page

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