Report a fault

Is there something not quite right about your water supply? Lodge a 'fault report' via the link below to notify our team of the issue. 

Have you checked if your fault already exists?

Check our interruptions page to see if the fault you are reporting has already been logged in our system.

Fault Confirmation
Title Panel

Tell us about your fault

Fault Type
Fault type list
What does the leak look like?
What does it look like list
Where is the no water / Low pressure located?
Where is the no water / low pressure located?
What does no water / Low pressure look like?
  • Have you checked current outages and planned works - click here
  • Have you checked the meter? Is the stop tap on?
  • Are there any leaks at the property?
  • If this fault requires urgent attendance, please call 136992
What is the sewer fault?
We treat sewer faults as a priority. Please call 136992 to ensure immediate attendance 
What does Meter fault look like?
What does Meter fault look like?
What is the Water quality problem?
We treat water quality issues as a priority. Please call 136 992.
Where is the leak located?
If you selected MAJOR BURST/FLOODING, please call 136 992 to ensure immediate attendance
Where is the leak located?
Where is the blockage located?
Where is the blockage located?
Where is the overflow coming from?
Where is the overflow coming from?
Where is the odour coming from?
Where is the odour coming from?
Where is the alarm/ flashing light coming from?
Where is the alarm/ flashing light coming from?
Where is the Meter fault located?
Where is the Meter fault located?
Water quality taste described
Water quality taste described
Water quality colour described
Water quality colour described
Water quality odour described
Water quality odour described
Describe Fault
Where is the fault type located?
Preferred contact method
Is anyone at the property in isolation for COVID-19?
Mandatory field(s) marked with *

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