Report a fault We are constantly monitoring the network, but our eyes can never be everywhere at once, so we always appreciate it when our customers take the time to report leaks to us. If there something not quite right about your water supply or you see a leak in public, use our Report a Fault form below to notify our team of the issue. Have you checked if your fault already exists?Check our interruptions page to see if the fault you are reporting has already been logged in our system.See our Service Interruptions page Fault Confirmation Title Panel Tell us about your fault Fault Type Fault type list Water leak or broken pipe No water / Low pressure Sewer Meter fault Water quality What does the leak look like? What does it look like list Major burst-flooding Flowing-steady leak Slow leak-puddle Where is the no water / Low pressure located? Where is the no water / low pressure located? All taps What does no water / Low pressure look like? Have you checked current outages and planned works - click here Have you checked the meter? Is the stop tap on? Are there any leaks at the property?If this fault requires urgent attendance, please call 136992 What is the sewer fault? We treat sewer faults as a priority. Please call 136992 to ensure immediate attendance What does Meter fault look like? What does Meter fault look like? Water leak Stop tap Damage Noise What is the Water quality problem? We treat water quality issues as a priority. Please call 136 992. Where is the leak located? If you selected MAJOR BURST/FLOODING, please call 136 992 to ensure immediate attendance Where is the leak located? Road Nature strip or footpath Outside premises Inside premises Public open area Where is the blockage located? Where is the blockage located? Inspection opening (IO) Sewer manhole Where is the overflow coming from? Where is the overflow coming from? Footpath/ nature strip Public open area Road Outside premises Inside premises Sewer manhole Where is the odour coming from? Where is the odour coming from? Treatment Plant Pump station Manhole Outside premises Inside premises Where is the alarm/ flashing light coming from? Where is the alarm/ flashing light coming from? Pump station Treatment plant Sewer pressure unit Where is the Meter fault located? Where is the Meter fault located? Road side of the meter House side of the meter Cannot turn on/off stop tap Other Other Water quality taste described Water quality taste described Septic-swampy Metallic Musty-earthy Bitter Chlorine Water quality colour described Water quality colour described Milky-cloudy Blue-green Brown Dirty Yellow Water quality odour described Water quality odour described Chlorine Other Other Describe Fault Paragraph* - required Upload image Where is the fault type located? Fault Address Suburb Nearest cross street and landmark First name* - required Last name* - required Contact number* - required Email* - required Preferred contact method Email Phone Is anyone at the property in isolation for COVID-19? Yes No Mandatory field(s) marked with *