Issues with your water supply?

Got water that doesn't look quite right? Sprung a leak? Whatever your issue may be with your water supply, we've listed our most common water supply issues and what you can do to either rectify these issues yourself or what you can do.

• My water is disconnected, how do I find out more information?
  We try very hard to respond to burst and leaking pipes as quickly as possible.  In some cases, TasWater will need to disconnect the water supply to surrounding areas so the pipe can be repaired.  We will let you know if we need to do this through our website and Twitter, and in some cases through the local media on radio or TV.  Customers are encouraged to ring 13 6992 to also find out what is happening. 
• Why do you turn the water off right on dinner time?
  Sometimes pipes burst at the most inconvenient time, when we are preparing meals or when people are getting ready to go to work school.  We try to delay disconnecting the water until after peak times however in order to avoid causing further damage to pipes and the surrounding area, it is impossible to delay the repairs and they must be done immediately.
• I have a young baby and I can't go without water.
  We understand.  If you require water for health reasons while there is an emergency outage lasting more than two hours please call 13 6992 to discuss alternative arrangements.
• The water is back on but it's discoloured, what do I do?
  When the water is reconnected, some air and debris may enter the pipes and the water may appear milky in colour.  We encourage customers to run an outside tap for a few minutes until the water runs clear.  Should the water continue to remain discoloured after this time please call 13 6992 as we may need to investigate further.
• Blockage or overflow
  TasWater is responsible for maintaining pipes from the main to the customer's connection point on their property.  For a water service, the connection point is the meter or the first valve that is closest to the property boundary..  For sewerage service, the pipe from the connection point to the house (usually at the inspection opening) is the private service line and the customer's responsibility. For more information click here.
• Water quality
  Do you have water that doesn't look quite right? Have you noticed a change in your water? This can be caused by the plumbing on your property or could be an issue caused by TasWater's supply. We have listed our most common water supply issues and what you can do to either rectify these issues yourself or the best contact to help you here. Otherwise you can lodge a 'fault report' via the link to notify our team of the issue.