< Service interruptions

Planned Service Interruption - Westbury

Date and timeframe of interruption 

21 January 2022 - 7.30pm - 10.30pm

Area affected

William Street, Quamby Street, Waterloo Street, Taylor Street, Lyttleton Street & Birralee Road, Westbury

Number of properties affected

80

Cause of the planned service interruption 

Water main renewals

Information for customers

Customers are advised to store sufficient quantities of water for personal use during this period. Once water is restored, you may notice your water is temporarily cloudy or dirty in appearance from air and/or sediments being flushed out. If this happens, please run an outside tap closest to your water meter for about 10 minutes until the water runs clear. If you experience ongoing water quality issues after that, please contact us on 13 6992.

If you would like to be notified via SMS of Planned TasWater Service Interruptions, please contact 13 6992 to update your contact details.

If you have any special requirements please contact us.

We thank you for your patience during this outage.


All information regarding this outage is recorded in our asset information system, which forms a key input into our decision making tools. This will allow us to determine a structured program of maintenance, renewal or upgrade works, with the aim of reducing the likelihood of this outage happening again across all of our networks.

Issues with your water supply?

Got water that doesn't look quite right? Sprung a leak? Whatever your issue may be with your water supply. we've listed our most common water supply issues and what you can do to either rectify these issues yourself or

  • My water is disconnected, how do I find out more information?
    We try very hard to respond to burst and leaking pipes as quickly as possible.  In some cases, TasWater will need to disconnect the water supply to surrounding areas so the pipe can be repaired.  We will let you know if we need to do this through our website and Twitter, and in some cases through the local media on radio or TV.  Customers are encouraged to ring 13 6992 to also find out what is happening. 
  • Why do you turn the water off right on dinner time?
    Sometimes pipes burst at the most inconvenient time, when we are preparing meals or when people are getting ready to go to work school.  We try to delay disconnecting the water until after peak times however in order to avoid causing further damage to pipes and the surrounding area, it is impossible to delay the repairs and they must be done immediately.
  • I have a young baby and I can't go without water.
    We understand.  If you require water for health reasons while there is an emergency outage lasting more than two hours please call 13 6992 to discuss alternative arrangements.
  • The water is back on but it's discoloured, what do I do?
    When the water is reconnected, some air and debris may enter the pipes and the water may appear milky in colour.  We encourage customers to run an outside tap for a few minutes until the water runs clear.  Should the water continue to remain discoloured after this time please call 13 6992 as we may need to investigate further.
  • Blockage or overflow
    TasWater is responsible for maintaining pipes from the main to the customer's connection point on their property.  For a water service, the connection point is the meter or the first valve that is closest to the property boundary..  For sewerage service, the pipe from the connection point to the house (usually at the inspection opening) is the private service line and the customer's responsibility. For more information click here.
  • Water quality
    Is there something not quite right about your water supply? Lodge a 'fault report' via the link to notify our team of the issue.