Continued investment to improve performance

Continued investment to improve performance

The Tasmanian Economic Regulator's State of the Industry Report (2022-23) recognises TasWater’s success in meeting key performance targets, alongside the areas of focus for improvement.

General Manager Customer and Community Matt Balfe said the report covers the year ending 30 June 2023 and backs up detail contained in TasWater’s last annual report.

“We manage more than 221,000 water connections, 11,400 km of water and sewer mains, and 38 per cent of the treatment plants run by major water utilities in Australia, all to cater for 2 per cent of the nation’s population.

“This is a large, dispersed network, and while we are proud of the quality of the services we provide for our customers, we don’t shy away from the challenges we face.

“The Economic Regulator has named reducing water loss as a priority moving forward, something we are acting on right now.

“Two years ago, we commenced a $4 million program to install 220 District Metered Areas (DMAs) across the state.

“These DMAs are a network of meters strategically positioned across our network to help identify hidden underground leaks and prioritise their repair.

“To date this financial year, we’ve installed another 88 DMAs bringing the total to 156, with more going in the ground every week.

“As well as finding the hidden leaks, our crews have also been busy attending bursts above the ground that lead to unplanned interruptions.

“The report shows that we fixed these quicker than in the past, taking an average of 176 minutes to restore water to customers against 217 the year before.

“To build on this success we’ve doubled the budget for our linear renewals from 1 July 2024, which will see ageing water mains pulled up and replaced before they burst.

“While the report highlights low reuse water usage for the last financial year, we are projecting our highest result on record this year, a real win for the environment and Tasmanian waterways.

“As the climate changes and the potential for water restrictions increases, greater uptake of our recycled water schemes will free up treated drinking water currently used for irrigation and support economic growth in regional Tasmania.

“Pleasingly, the conservation messaging is being heard resulting in an annual 5KL drop in water use per property.

“We’ve been listening to our customers so we can meet their needs today and hear their priorities for the future.

“As Tasmanians face cost-of-living pressures, our new TasWater Assist program provides support to those who may not have requested assistance in the past.

“While the report shows a lift in the number of people repaying a debt rose to 5,201 in the year to 30 June 2023, this year we have focussed heavily on reducing that number, which year-to-date sits at 4,646.

“As we look to the future, we are talking to Tasmanians so we can hear what issues are important to them, ensuring our next price and service plan (PSP5) reflects the needs of our customers, communities, and the environment.

“Already more than 3,500 Tasmanians have registered to participate and contribute their voices to the future of water in Tasmania.

“I’m confident that while the report outlines some significant challenges, the investment of $1.9 billion across our asset portfolio over the next five years will ensure we can continue to deliver exceptional water and sewerage services for a thriving Tasmania,” Mr Balfe said.

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