28 May 2025
Modest price change to secure Tasmania’s water future
TasWater’s prices will rise by 3.5 per cent from 1 July 2025, meaning the average residential customer will see their bill increase by just 13.04 cents a day — or under a dollar a week.
This modest increase is part of TasWater’s independently regulated four-year Price and Service Plan, which continues to give Tasmanians certainty around water and sewerage prices through to 30 June 2026.
TasWater’s General Manager Customer and Community, Matt Balfe, said the organisation remained focused on keeping bills as affordable as possible, even as we face the need to upgrade and modernise our water and sewerage infrastructure.
This will be the fourth consecutive year where price increases have been kept at 3.5 per cent, following two years where prices were frozen at zero percent. It is also the final price increase under Price and Service Plan 4.
TasWater is currently preparing its submission for the next regulatory period — Price and Service Plan 5 (PSP5) — which will be lodged with the Economic Regulator by the end of the financial year.
“With operational costs rising and infrastructure continuing to age, future price increases are likely to be higher,” Mr Balfe said.
“That’s why it’s so important to make sure our next plan reflects the right balance between affordability and the level of service people expect.
We need to invest now to secure Tasmania’s water future, avoid passing burden onto future generations.”
TasWater manages a complex, ageing network, which accounts for 38 per cent of Australia’s water and sewerage treatment plants while servicing just 2 per cent of the
country’s population.
“We’ve got some big challenges ahead to ensure the security of safe, reliable water for generations to come,” Mr Balfe said. To help shape PSP5, TasWater established a Community Advisory Panel made up of 45 Tasmanians.
The panel delivered seven key recommendations for the next four years, including protecting water security and the environment, reducing leakage, upgrading metering, giving customer more control over their bills and supporting customers doing it tough.
“These community priorities will be at the heart of our next plan,” Mr Balfe said.
“We also know cost-of-living pressures are being felt across the state, and we’re doing everything we can to keep our prices down and to support our customers,” Mr Balfe said.
“That’s where TasWater Assist can help to ease the cost-of-living burden by helping our customers manage their water and sewage bills.
“We have always had a customer support service, but TasWater Assist is a step-change in that service, allowing us to provide greater support during tough times. ‘’We have significantly increased support for those struggling to pay their bills to make sure that nobody is left behind.’’
Click here for more information on TasWater Assist