Price certainty continues for TasWater customers

Price certainty continues for TasWater customers

TasWater prices will rise by 3.5 per cent from 1 July this year, an increase of just 12.6 cents per day on the average residential customer’s bill across Tasmania.This will be the third consecutive year where price increases have been kept at 3.5 percent, following two years where prices were frozen at zero percent. The independently assessed four-year price and service plan continues to provide Tasmanians with certainty on their water and sewerage bill increases until 1 July 2026.

TasWater General Manager Customer and Community Matt Balfe said while price certainty allowed customers to prepare for the modest increase, supporting customers experiencing financial hardship was an important part of the organisation’s role.

“The 3.5 per cent increase is well below inflation, seeing an average household’s water and sewerage bill increase by about eighty-eight cents per week,” Mr Balfe said.

“We know many Tasmanians are doing it tough right now, so it’s more important than ever that we keep downward pressure on bills.

“For those who need support, we’re here to help through TasWater Assist. It’s as simple as calling 13 6992, getting in touch via webchat, filling out a simple form online, or dropping into one of our Customer Information Centres in Devonport, Launceston or Moonah. “We know that can be a confronting call to make or message to write for the first time, but our team are ready to help.”

TasWater is facing rising costs associated with its operations, maintaining 38 per cent of all major water utility treatment plants in Australia for just two per cent of the population. This includes maintenance and upgrade of 169 treatment plants, 952 water and sewerage pump stations, 289 water reservoirs and over 11,500 km of pipeline.

We’re investing $1.9 billion across our assets over the next five years to ensure we can continue to deliver exceptional water and sewerage services for a thriving Tasmania,” said Mr Balfe. “We have some big challenges to face to ensure the security of safe, reliable water for generations to come.”

Mr Balfe said that while price increases for the next two years are already locked in, now was the time for the community to have their say on the organisation’s next price and services plan.

“With inflation and increased cost of operations, prices will likely increase in our next Pricing Plan.

“That’s why we’re currently inviting all Tasmanians to join in the conversation about shaping our water future together, finding the right balance between price and service that will help the state thrive now and, in the future,” he said.

“This is the largest scale community engagement we’ve ever undertaken, and we are excited to get as many Tasmanians on board for the ride as possible.

“By understanding local experiences and expectations we will be better able to deliver a plan that meets their needs when it comes to the supply of water and sewerage services and our contribution to the Tasmanian community as a whole.”

Tasmanians are encouraged to participate by visiting www.TasWater.com.au/yoursay

TasWater’s prices are regulated for a four-year period, with its last Price and Service Plan (PSP4) coming into effect on 1 July 2022.

For more information on TasWater Assist visit www.taswater.com.au/CSP.

 

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