Exclusion of liability and condition of use
You agree as a condition of your use of this website that we (Tasmanian Water and Sewerage Corporation) will not be liable for any loss (including but not limited to personal injury, death, damage to or loss of property, damage to your computer or loss of data stored on it, consequential loss or loss of profit or business opportunity) arising from your use of this website, and whether any such loss arises from our breach of any contract or implied contract, negligence or other tort or wilful act.

This clause applies to the extent permissible by law and no attempt is made by us to exclude or modify liability that is imposed by statute and which may not be excluded or modified. The proper law of this website is the law of Tasmania and by entering this website you agree with this choice of law.

Always check the information
The information published by us on this website is considered to be true and accurate at the time of publication. Whilst all due skill and care has been taken in collecting, validating and providing information, we shall not be liable in any way for loss of any kind including damages, costs, interest, loss of profits or special loss or damage, arising from any error, inaccuracy, incompleteness or other defect in this information.

Feedback and suggestions
Your feedback is always welcome. We may use any ideas, concepts, comments or suggestions you send us without further reference to you and without payment to you or any other liability we incur.

We respect and protect your privacy.
We adhere to the principles of the Personal Information Protection Act 2004 (Tasmania) and have a Privacy and Credit Reporting Policy that details the type of information we collect, how it is used, disclosed and kept secure.
The types of personal information collected include property ownership, occupancy details, contract and billing details, names and addresses (residential, business and email.), telephone numbers, banking details, account status, customer indebtedness and pensioner and customer concession status.
We also collect employee information about staff and officers (which includes past employees and unsuccessful applicants for positions) for specific details please see our Personal Information Protection Act Policy.
TasWater endeavours to ensure all information it holds is accurate, complete and up to date. Where practicable, the accuracy of personal information held will be checked before it is used.
Generally, sensitive information will only be collected with the individual’s consent, unless collection of that information is required or permitted by law.
Before, during, or as soon as practicable after the collection of personal information all reasonable steps necessary are taken to ensure that individuals are aware of the following:

  • its identity and how to contact us;
  • the individual's right of access to the information;
  • the purposes for which the information is collected;
  • the intended recipients or class of recipients of the information;
  • any law that requires the information to be collected; and
  • the main consequences for the individual if all or part of the information is not provided.


TasWater will take reasonable steps to ensure that the individual is made aware of these matters unless doing so would pose a serious threat to an individual’s life, safety, health or welfare.
You can ask to see the personal information we hold about you. If it's incorrect, you can ask us to change it. Please ring us on 13 6992 if you would like to talk to us about your personal information.

To ask a question or discuss a privacy issue, email us at [email protected]
Need to contact us about something else? Visit the Contact Us page to find out the best way to reach us.

To view all our policies, including privacy, click here.

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