Check your balance

The 24/7 account balance phone service provides quick access to your account balance and due date anytime, without waiting on hold or needing to call during business hours.

How to use the service:

• Call us on 13 6992 from a mobile number linked to your account.
• From the main menu:
  • Business hours: select Option 5: Account and General Enquiries, then choose Account Balance and Due Date.
  • After hours: select Option 4: Account and General Enquiries, then choose Account Balance and Due Date.
• Enter your 9 digit account number when prompted.
• For security, you’ll receive a verification code via SMS — enter it to confirm your identity.
• Your account balance and due date will be read out automatically.

If your mobile number isn’t linked to your account or you don’t know your account number, a customer service officer can help update your details during business hours. If you are calling after hours, you’ll need to fill out the contact us form or follow up by phone or webchat during business hours.