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eNotices

To make the switch and go in the draw* to win $125 off your next bill, follow the simple steps below:

Step 1: Have your latest TasWater bill handy

Step 2: Locate your unique eNotices Reference Number on the bill

Step 3: Go to taswater.enotices.com.au 

Step 4: Follow the prompts to register, using your email address and Reference Number.

 

If you’re having trouble registering, check out our frequently asked questions below, or contact us at enquiries@taswater.com.au or by calling 13 6992. *Competition Terms and Conditions. (PDF 104KB)

 

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Frequently asked questions

 

Why register for eNotices?

Not only are eNotices environmentally friendly, they’re also safe, secure and keep all your notices and bills conveniently in the one place – online! With eNotices you can:

• Access your current and historic notices (up to five years)

• Add and view details for multiple properties in your name

• Pay your TasWater bill

• Schedule a future payment

• Save your payment details

• Add and remove the notices you want on your account

• Change your email address and contact details.

 

I’m having trouble signing up for eNotices and keep getting the message “Error! The eNotices Reference Number is invalid”.

Your eNotices Reference Number is unique to your TasWater account and is located at the bottom of your TasWater bill - look for the green eNotices ‘e’ symbol. Please note that your eNotices Reference Number will change from one account to the next, so be sure to use the Reference Number from you most current account. If you're still having trouble locating your eNotices Reference Number, please email enquiries@taswater.com.au or call us on 13 6992. 

 

What notices can I add to my eNotices Account?

Once you’ve signed up for eNotices, all notices associated with your TasWater account will be delivered to your nominated email address. You will receive an email each time you have a new notice from us. You can then login to eNotices at taswater.enotices.com.au to access your notice

Can I register to receive electronic notices for multiple properties?

Yes. If you have multiple properties (held in the same name and with the exact same postal address), these will automatically be added to your eNotices account when you register. If you have additional properties with TasWater that are sent to a different name or postal address, you can also add these to your account by doing the following:

  • Log in to taswater.enotices.com.au and click the profile tab in the top right corner of your dashboard page
  • Under the ‘Accounts’ tab, you will see a list of accounts that are active
  • Locate the eNotices Reference Number from the notice of the property you would like to add to your account and enter this in in the ‘Input eNotices Reference Number’ bar
  • Email us at enquiries@taswater.com.au or call 13 6992 if you need additional help with these changes (please have your account number handy).

 

Can I register for eNotices before I receive my first TasWater account?

Yes, but you'll need to contact us to help set this up, as registering requires your unique eNotices Reference Number, which is only available on your account. To set this up, please email us on enquiries@taswater.com.au or call 13 6992. Be sure to have your account number and email address handy. 

 

Can I register for eNotices and BPAY View?

Yes, you can register for both eNotices and BPAY View. If you choose to register for both, you will receive your TasWater bill via both services. To register for BPAY View, please consult your online banking service.

 

Can I update my email address?

Yes. You can update your details (email included) at any time by doing the following:

  • Log in to taswater.enotices.com.au and click the profile tab in the top right corner of your dashboard page
  • You will see your email address on the dashboard page, as well as the date it was verified. To change your email address, enter your new email address and press the ‘save’ button. You will then be redirected to the dashboard
  • Because you’ve provided a new email, you will need to reverify your email address to ensure future notices are sent to this new address  
  • To do this, return to the profile page, click the ‘Resend Verification’ button, and follow the prompts to ensure your new email address is approved for use
  • Please email us at enquiries@taswater.com.au or call 13 6992 if you need additional help with these changes (please be sure to provide your account number and new email address).

 

Will I lose access to my eNotices account if my property is sold or changes ownership?

No, you will not lose access to your eNotices account if your property is sold or changes ownership. You will still be able to login as normal, with your existing details, and see the notices that have previously been issued to you for that property.

 

I’ve forgotten my password

You can reset your password at any time by using the ‘Forgot your password’ link on the login page at taswater.enotices.com.au. You can then reset your password, following the prompts and using your nominated email address. Please note that the reset password link will expire after two weeks, after which time you will need to generate a new link.

 

Can I switch back to paper notices?

Yes, you can switch back to paper notices. To do this:

  • Login at taswater.enotices.com.au
  • Click the profile tab in the top right corner of your dashboard page
  • Under the ‘Accounts’ tab you will see a list of accounts that are active. Select which ones you would like to receive by paper or email.
  • Please email us at enquiries@taswater.com.au if you have trouble with this and we will make the change for you (please be sure to include your account number and name in the email).

 

What support can TasWater offer me if I'm having trouble paying my bill?

We have a range of support available to you, including:

You can read more about these on our website here, or contact us by emailing enquiries@taswater.com.au.   

 

 

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