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Seasons greetings from TasWater
TasWater shop fronts are closed from 25 December 2014 until 5 January 2015. Our customer service call centre will operate with limited business hours during this period. Please call 13 6992 to report a fault or emergency 24 hours, seven days a week. From everyone at TasWater, we wish you a merry Christmas and a safe New Year.
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Our community
TasWater has pump stations, treatment plants and offices throughout Tasmania and many of these are located in regional areas, providing careers and employment for local people.
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Water and Sewerage Improvement Projects
Projects that TasWater is investing in to improve water and sewerage infrastructure across the state, including the Launceston Sewerage Improvement Project.
Pricing and Services Plan
TasWater’s Draft Price and Service Plan 2015-18 Summary has been released for consultation. This is your opportunity to have your say on water and sewerage pricing and service levels for the three years from 1 July 2015.
Your say TasWater
Your Say TasWater is our online community. This is a place for you to provide your thoughts and ideas on a range of TasWater projects and activities.
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House & Garden water use calculator
Measure your water usage in five minutes with TasWater's House & Garden water use calculator.
Customer Charter
Our Customer Charter
TasWater’s Customer Charter was approved by the Tasmanian Economic Regulator on Thursday, 26 September 2013. Our Customer Charter provides customers with a clear understanding of the services provided by TasWater and the rights and responsibilities of all customers.
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Our environment
We care about our rivers, lakes and beaches as much as you do. We don't want to harm our environment so we ensure your sewage is treated to a high standard.
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Our service
We listen and act. We will fix burst pipes and service interruptions as quickly as possible. When you call us, we will try and help you as efficiently and effectively as we can. We will keep you informed of what is happening with your water and sewerage service.
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Introducing TasWater
TasWater is your local water and sewerage service provider. Our priority is to make sure you receive safe tap water and your sewage is removed effectively from your property.