Customer Charter
Our Customer Charter
TasWater’s Customer Charter was approved by the Tasmanian Economic Regulator on Thursday, 26 September 2013. Our Customer Charter provides customers with a clear understanding of the services provided by TasWater and the rights and responsibilities of all customers.
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House & Garden water use calculator
Measure your water usage in five minutes with TasWater's House & Garden water use calculator.
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Our community
TasWater has pump stations, treatment plants and offices throughout Tasmania and many of these are located in regional areas, providing careers and employment for local people.
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Our environment
We care about our rivers, lakes and beaches as much as you do. We don't want to harm our environment so we ensure your sewage is treated to a high standard.
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Our service
We listen and act. We will fix burst pipes and service interruptions as quickly as possible. When you call us, we will try and help you as efficiently and effectively as we can. We will keep you informed of what is happening with your water and sewerage service.
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Introducing TasWater
TasWater is your local water and sewerage service provider. Our priority is to make sure you receive safe tap water and your sewage is removed effectively from your property.