Customers

Trade Waste Customer Support Program

To reduce the risks associated with trade waste TasWater created the Commercial Compliance Program, to help Tasmanian businesses become trade waste compliant by installing pre-treatment systems to mimimise the amount of trade waste entering our sewerage network. To support our Category 2 trade waste customers TasWater is offering a no-interest repayment scheme to help cover the cost of installing or upgrading a compliant trade waste pre-treatment system.


Program details

  • Repayment contracts are available to owners of property that house a TasWater Category 2 trade waste customer
  • Applications can be submitted from 1 July 2018 to 30 June 2019
  • Minimum value is $5,000
  • Repayment scheme contract period is four (4) years
  • Repayment contracts are offered with no interest and available for up to 80 per cent of the total cost of works and equipment required to meet trade waste compliance. Customers must contribute 20 per cent before they can access the full repayment amount
  • Applicants must provide a detailed quotation for the approved installation as part of their application 


What if my business is already compliant?

TasWater will discount trade waste fixed charges by 10 per cent for four years* for eligible category 1 and 2 trade waste customers that have already completed their trade waste compliance upgrades.   Category 1 and 2 customers that become compliant during the four year period* without accessing the Customer Support Program are also eligible for a 10 per cent discount. Discounts will apply at the commencement of the next quarter after compliance is gained, and will automatically be applied to the nominated TasWater account once proof of compliance has been verified.

*The four year period for compliance and associated discounts applies from 1 July 2018 to 30 June 2022

Eligibility checklist

Customers must satisfy the following criteria in order to access the Customer Support Program and associated no-interest repayment scheme: 

  • Be a Category 2 trade waste customer (including any sub-categories), as defined under TasWater’s Trade Waste policy
  • Meet the definitions of a Small Business outlined by the Australian Bureau of statistics, namely:
    • Employ fewer than 20 Staff
    • and/or be;
    • A non-employing business (sole proprietorships and partnerships without employees)
    • A Micro-business (businesses employing between 1 and 4 people including non‑employing businesses)
    • Other small businesses (businesses that employ between 5 and 19 employees)
  • Provide documentation demonstrating proof of ownership of the property where the pre-treatment system will be installed
  • Provide a detailed quotation and scope of works from a plumbing contractor demonstrating a proposal that meets TasWater’s trade waste requirements.


How can I apply?

If you satisfy the above criteria we invite you to apply for our Customer Support Program by calling us to receive an information pack on 13 6992 or emailing enquiries@taswater.com.au.

If your application is approved we will provide a repayment arrangement contract outlining the terms and conditions of the repayment scheme, namely:

  • Provision of up to 80% of the value of works completed
  • A no- interest, monthly repayment scheme over a 4 year term
  • Direct payment of plumbing contractor or installer on presentation of invoice* with approved TasWater purchase order 

Recommended suppliers

We have negotiated discounts with a selection of suppliers for the purchase of major equipment that may be needed to reach trade waste compliance*. Such items may include grease traps or oil and water separators. You can access these discounts by contacting the suppliers below.

Suppliers

  • Reece Pty Ltd
  • Hudson Civil Products
  • Edgeworth Industries Pty Ltd & Parkwood Investments Pty Ltd T/A Netco Pumps


Recommended contractors

We have also established a list of qualified contractors from across the state that can install compliant trade waste systems*. These contractors can also offer advice and quotes to help a business reach compliance based on individual system requirements.

Contractors

  • Howrah Plumbing Pty Ltd
  • AJ Water & Leak Detection
  • Palmers Plumbing
  • Platinum Property & Plumbing

*Please note that although we recommend the use of the above suppliers and contractors, their use is not a condition of achieving compliance. Businesses are also welcome to use our recommended suppliers and contractors without accessing the Customer Support Program.