Service interruptions

Issue with your water? Use our interactive map below to see if there’s a reported service interruption in your area. Out team are working across the grid to provide a reliable service for our customers. If you believe there is an unreported fault in your area, please report it to our team and we’ll get right on it.

service-map-placeholder

Latest updates

TasWater is committed to keeping our customers, employees and the public informed about what’s happening in both our organisation and the Tasmanian water industry as a whole. Check out our latest updates below, or head to our News Hub to find out more.

Visit the News Hub

Our projects, your projects

Visit Our Projects

One of our goals is delivering cost effective and timely projects for the Tasmanian community. Our Projects page is a place for you to provide your thoughts and ideas on a range of TasWater projects. To participate, simply click on any of the current projects.

SEE ALL PROJECTS

Frequently asked questions

ACCOUNTS & BILLING

  • How can I pay my bill?
  • Is there support for COVID-19?
  • Where can I find a breakdown of fees?
  • How do I sign up for digital notices?

How can I pay my bill?

How can I pay my bill?

You can easily pay your bill in one of the following ways:

For further information, please check out this Knowledge Hub article - “How can I pay my bill?”.

Is there support for COVID-19?

Is there support for COVID-19?

We have a number of options for customers related to COVID-19 support

  • Visit our Customer Support page here

Where can I find a breakdown of fees?

Where can I find a breakdown of fees?

Click on the following links to find a fees relating to:

  • Water and Sewage Here
  • Connections, disconnections and transfer  Here
  • Trade Waste Here

How do I sign up for digital notices?

How do I sign up for digital notices?

We have recently introduced a new platform for our digital notices.

  • Visit our new digital notices page for more information here

REPORTED FAULTS

  • Emergency Service Interruptions
  • Planned Service Interruptions

Emergency Service Interruption

Emergency Service Interruption

Are you experiencing an issue:

  • Check our current outages here
  • Can't see what you're looking for? Report a fault 
  • Do you require assistance right away? Call us 24 hours, 365 days on 136 992
  • Need help with something else? Contact us

Planned Service Interruptions

Planned Service Interruptions

Find out what's happening in your area:

  • Planned Service Interruptions here
  • Not sure what's happening? Contact us

COMMUNITY

  • Is Risdon Brook Park open?
  • How do I access water quality results?
  • What projects are currently underway in my area?
  • Can I flush this?

Risdon Brook Park

Risdon Brook Park

You can find more information about Risdon Brook Park below:

Water Quality Portal

Water Quality Portal

Want to know what testing is conducting in your area?

What projects are currently underway in my area?

What projects are currently underway in my area?

To find out more about the project we are undertaking:

Can I flush this?

Can I flush this?

Concerned you can't flush a certain item?

help-img

Still cant find what you're 
looking for?

Our Knowledge Hub contains hundreds of articles containing all sorts of information. Simply use the search bar below to find articles relevant to your query.  

Need more help?

Our friendly customer service team are here to help. Find the most convenient contact method via the link below.

Contact Us

Digital notices