Understanding my bill

Customers will receive a quarterly statement every three months. Statements will outline any new charges, payments received since your previous statement, current account balances and any overdue amounts.

For further details and explanations of all terms on your statement, simply scroll over and click the relevant sections on the bill below.

Click here for other side of bill

Name and address

This shows the name and postal address of the account holder. Please note, the postal address might be different to the service address. If you've received a bill with someone else's name on it, please give us a call on 13 6992.

Billing period

The dates shown on this bill reflect the period in which you have been charged for your fixed and variable services.

Issued date

This is the date that we have applied new charges or credits to your account. If you do not see a date it means no adjustments were necessary (you may have pre-paid).

Tax Invoice summary

This section provides a summarised breakdown of the charges applied to your account:

Fixed or service service charges, as well as a variable water usage charge.
New Charges' is the new charge for the current billing period;
Previous bill refers to the total of your last bill.
Adjustments is the amount you have already paid toward your previous bill. It may also include adjustments such as interest charges. This figure can have a minus symbol in front of it to reflect a credit balance;
Total is the total account balance as of the date of issue on the statement. As an essential service, water and sewerage charges are not subject to GST.

A further breakdown of your service charges, meter details and account activity can also be found on the second page of your statement.

Your current average

This is an indication of your currently daily usage in kilolitres, and average daily cost. This is calculated by your total variable water usage divided by the number of days you have been billed for.

Estimated meter read

You will see here how your meter has been read. This can vary between being estimated, manually or automatically read, depending on the type of meter you have.

Final Account

When the account has been closed, due to the sale of a property, or a change in the title, we will notify you that this is the final bill for this account.

Total due

The total amount is inclusive of all charges related to the account. This includes overdue amounts and interest applied to overdue accounts.

Due date

The due date is 35 days from when the bill is sent out.

Overdue

Overdue amounts are payable immediately.

Connection Address

Your 'Connection Address' is the property the charges relate to.

Statement Number

Your 'Statement Number' is unique to each individual bill.

Your usage

This is a visual representation of your current and previous water usage for comparison. These figures are estimates only. Customers should always compare usage in kilolitres between their statements if they have any concerns. A kilolitre is equal to one thousand litres. An average household uses around 200 kilolitres each year.

Some people like to keep this lower section of the bill as a receipt, but please keep your bill intact until after you've made your payment.

Account no.

The account number is unique to each property owned by the customer. Example: If you own three properties, you will have three different account numbers attached to each of those properties.

QR Code

This section includes a QR code that can be scanned by your mobile device, it will take you to the TasWater website where you can sign up for e-billing.

BPAY

Your BPAY reference number will be unique to your account, this can be used when making payments via internet banking.

Tax Invoice itemised

A full breakdown of charges and usage.

Fixed Water and Sewerage Charges

Customers are charged service charges (water and/or sewerage) if their property is located within a TasWater serviced land area whether the property is connected or unconnected to our infrastructure. This includes both vacant and built on land that is not connected to our infrastructure.

Fixed charges are the cost of providing services to a property, including the cost of maintaining and upgrading assets.

Variable Usage Charges

Variable water charges apply to each kilolitre of water supplied to a property, which is measured by the property's water meter. This means that your total variable water charge will change, depending on how much water you use. Your statement includes the number of kilolitres used, the rate in which it's charged as well as the previous and current read.

Concessions & remissions

If you have applied an eligible concession card on your account, you will see your quarterly rebate here. If you have a concession card, and are not receiving a rebate, please contact us on 136 992 or complete the online form Concessions & rebates | TasWater.

Meter details

To calculate how much water you have used, our team of meter readers visit your property once every three months. This section contains your meter details and includes your previous meter reading date, the current meter reading date, the amount of days between reads, and your usage in kilolitres.

If for some reason the reading is missed, or the meter is unable to be read, you'll receive an estimated reading. If we have over or under estimated the reading, your account will be adjusted accordingly when the next actual reading is done.

Account activity

This shows you any transaction on your account such as payments, credits or interest charged if the account is overdue.

How to pay

TasWater has a number of options for customers requiring assistance to pay their account. You can find more details on the various payment options by clicking here.

If you are having difficulty paying your account please contact our customer service team on 13 6992.

Please note, your Service Tasmania reference number will be different from your BPAY reference number.

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