Long Term Strategic Plan 2021-2030
The Long Term Strategic Plan (LTSP) provides direction to the whole business by identifying the strategic outcomes we expect to achieve to realise our vision.
The first LTSP was developed in 2017 and provided a framework for engaging with customers, stakeholders and regulators to prioritise water and sewerage outcomes for the 20-year period 2018-2037.
In July 2021, we refreshed the LTSP to take into account the progress we have made since 2017.
The LTSP 2021-2030 reflects the customer and stakeholder feedback obtained during our Price and Service Plan 4 consultation in 2019 and 2020, incorporates the outcomes agreed to in the Memorandum of Understanding with the Tasmanian Government in 2019, and ensures that our target customer outcomes remain relevant.
While no material changes were identified to the existing target customer outcomes, a new target outcome has been established to recognise the important role that TasWater will play in relation to its stewardship of the environment.
The refresh also considered the broadening of our strategic focus since 2017, with a greater emphasis on areas such as customer experience, digital transformation and climate change.
The decision to reduce the LTSP 2021-2030 to a 10-year period recognises that the increasing pace of change in our operating environment can very quickly result in a longer-term plan becoming obsolete.