27 Apr 2023
TasWater's doors are open
TasWater has opened new Customer Information Centres at each of its three main offices, adding a face-to-face option to its customer focus.
TasWater offices were closed to the public during the COVID-19 pandemic as all Tasmanians worked together to slow the spread of the virus and help keep our most vulnerable citizens safe.
Chief Executive Officer George Theo said the business had listened to feedback and it was time to add face-to-face service back into the mix.
“I am delighted that we have opened our new Customer Information Centres, bringing back a friendly face to TasWater’s offices for our customers,” Mr Theo said.
“It’s important that our customers have choices in how they interact with us, particularly if they have barriers preventing them from using other channels.
“Although the offices were closed, TasWater customers were always able to reach us, our staff, and our services both online, and via our 24-hour assistance phone number, seven days a week.
“The centres will re-establish inclusive, accessible service that’s fair for everyone,” he said.
The Customer Information Centres will provide new opportunities for customers to connect with TasWater representatives to make enquiries about their bills and other services.
TasWater's Customer Information Centres are open at Main Road, Moonah, Charles Street, Launceston and Steele Street, Devonport.
“This is an exciting change for our customers and forms part of a range of initiatives currently underway as we ramp up our customer and community focus,” Mr Theo said.
In addition to Customer Information Centres the community can continue to contact TasWater via the following channels: